Comments on: Comparing Pet Insurance And Banfield’s Pet Wellness Plans

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By: Jaclyn

Jaclyn — Wed, 02 Dec 2009 05:29:50 +0000

My husband and I have used Banfied (WITH the wellness plan) since getting our dogs over 2 years ago. Here’s the summary, plain and simple.
We had a vet in our old town who was amazing. She knew our dogs’ names and was very helpful to make things affordable since I’m a student. For example, our dog often gets skin irritations due to allergies in the spring and she advised we buy benadryl to save money. Through the plan, the visit is free, so I felt comfortable taking him in for more minor things and a few times, we prevented a lot of potential issues. In this case, I didn’t pay anything, except for when I went to the drug store and my dog was feeling more like himself Knowing I had a set monthly payment was much easier than dealing with unexpected costs. When I decided to get one fixed, she gave me the name/# of a more affordable place to go, while explaining the differences in their practices/procedures.
I will soon graduate to become a Dietitian and highly advise preventative care.
No matter if the doctor is your’s or your pet’s, you MUST be your own advocate. Ask to meet their doctor, see how they act with your pet and perhaps go in a few times to ensure you’re making the right decision.
Don’t complain if you didn’t first study the advantages/disadvantages and if you didn’t first get to know the vet before signing up. Some Banfield locations work while other may fall though the cracks, things aren’t perfect for everyone and our perceptions are very different. Each pet’s needs are different.
Personally, I purchased the plan for my two dogs because it allowed me to give my dog preventative care and have a discount if something was very wrong. As a student (which means poor :) ), there were many times I didn’t have a lot of money but my dog received great care despite the difficulties. They offer great advantages so talk to an employee to get a clear view.
BTW, my awesome vet was in Bloomington, IN.
If you ask questions, your vet should always take care of your concerns, don’t settle for less but trust their education as well :).

By: Barbara

Barbara — Sat, 10 Oct 2009 16:45:55 +0000

The other day, I brought my dog in to Banfield for a scheduled Comprehensive exam, 1/2 hour before the Petsmart store opened (8:30 a.m.). They said it would be around 4 hours before I could get my dog, I also did not authorize any “extra” services. I called at 12:30 p.m. to see if my little dog is ready. “They had an emergency” come in and so, my dog had to wait, they hadn’t worked on her yet. Seems like it was going to be another couple of hours (nothing specific). I was told, “you have to understand, we had an emergency, walk-ins, and appointments have to wait.” Okay, I understand emergencies, happens all the time when I go to the doctor, but, “walk-in(?)” don’t you think it would have been nice to call and let me know? I was told, we don’t do that. Nice touch, makes me want to expound on their professionalism. Well, guess what? It’s been 2 hours later and, she still hasn’t been seen, guess I don’t get to do what “I” have to do today, I have to wait for phone call they will not make…so far she’s been with Banfield for 6 1/2 hours and nothing has been done. I am not happy with the level of customer service here in Middletown, NY.

By: Chris

Chris — Thu, 08 Oct 2009 18:52:03 +0000

I have had my dog with Banfield for over 7 years now. I have save much more than I have spent even though in this tough economy its hard to come up with the monthly fee sometimes. I also have my newly adopted cat with them and everything seems to be going well so far. I would much rather take in my pets and either not pay anything for the visit or pay minimally for medicine. As far as getting the animal spayed/neurtered they are out of their minds charging $350-$400 when anyone can go to Altered Tails and get it done for $40-$50 or get a coupon for free at the Human Society. When our pet cat died last year, they let us out of our contract and the vet even cried with us when we held our kitty and talked to him as he passed. That made me impressed. Shot and preventative plans are a good thing.

By: Dennis Buchmiller

Dennis Buchmiller — Thu, 06 Aug 2009 18:35:38 +0000

Banfield in Chesterfield MO caged my 2 dogs for over 6 hours before doing the Wellness procedures. Both were overloaded with urine and feces when I picked them up. That was downright cruelty on their part. How can they get by with that?

By: Chris Freyer

Chris Freyer — Thu, 16 Jul 2009 14:35:50 +0000

There are good and bad comments about Banfield on plenty of blogs. Having been a customer of Banfield for nearly 10 years, I have plenty to say about them. Too much to write in this small text area. I created a wiki page to explain my point of view. If interested, you can visit
http://www.thefreyers.net/doku.....ield_plans
(and no, this isn’t a spam link)