Dog Dies While Being Groomed At Petsmart

TanyaJanie Phillips of Bakersfield, California is mourning the loss of her nine-year-old dog Tanya.

Phillips went to a Southwest Bakersfield Petsmart to have Tanya’s nails clipped. And the last thing Phillips ever expected was Tanya to die during her grooming appointment.

She believes the muzzle that was used on her Cocker Spaniel may have been too tight and caused Tanya to suffocate. But Petsmart said the muzzle was on correctly.

Tanya was rushed to the vet, but unfortunately she died. Phillips decided to not do an animal autopsy, and when she changed her mind, Tanya had already been cremated.

Petsmart offered to pay for all of the costs and sent over a house plant to Phillips’ house as a condolence.

“That plant is not going to keep me company. I can’t pet that plant,” said Phillips. She said her best friend can never be replaced.

Petsmart is still pursuing an investigation into what happened with Tanya’s death.

Source: KERO23

40 Responses to “Dog Dies While Being Groomed At Petsmart”

  1. Poodlluver says:

    I’ve always believed that large grooming facilities with so many different employees ‘fresh out of school’ like petsmart and petco should have cameras installed in the back rooms.
    I also dont understand why this dog was dropped off and left for a ‘nail trim’

    I’m a dog groomer, and that is something that the owner should sit and wait on. It only takes a few minutes.
    I have a ‘no muzzle’ policy for my shop. If the dog needs to be muzzled, the dog needs to go to the vet to have it done, I’m not playing that game.
    I refuse to do dogs that need to be muzzled. I dont even own a muzzle.

    Its a shame an autopsy couldnt be done. This is very sad.

  2. Mia says:

    Went to large groomers once and stayed with my pet the whole time. I refused to leave. I wont ever patronize them again… they are not trained correctly to deal with the varying behaviors of the pets they take care of. How sad the dog had to die in that way. I now patronize a small groomer who knows my dog, and cares more than a large cookie cutter factory like Petsmart.

  3. Buddy & Belle's Dad says:

    First, let me offer condolences to Janie on the loss of her pet. This is something that should never have happened and was easily preventable. Secondly, I agree with Poodlluver when she states that the owner usually waits as it takes only a few minutes. I have Buddy and Belle’s nails trimmed and I usually hold them on the leash while the trimming is done. There is no leaving and coming back later and I usually need to help restrain (in a positive manner as these are two golden retrievers who believe every face needs a good licking) them so they can get their nails done. Lastly, not to minimize her loss, I hope Janie will be able to deal with her grief at this tragic time and will find a spot in her heart for another faithful companion in the future.

  4. Nora and Rufus says:

    So sad for pretty little blonde Cocker Tanya to die like this. So Sorry Janie. After one time at a commercial groomer, my dog (at that time a pup) was so traumatized, I have done all my own grooming since that time. Although my background of showing and grooming all my own horses when I was a youth and also I used to do Hair in Texas and Iowa before moving on to more lucrative jobs, helps me with the grooming. I call it a labor of love and it is quite enjoyable and rewarding even though it is hard work with 4 dogs.

  5. pat says:

    this is terrible. i don’t know what can be investigated if the poor dog’s body has already been disposed of. i agree with everyone here; never leave your pet unattended at a groomer’s. i do most of my own grooming, but for anything problematic (my 20-year-old tabby *hates* nail trimming) we go to the vets. it’s done in less than a minute and there’s never any question of him being mishandled. my sympathies to Tanya’s family.

  6. Judy says:

    They offered to send her a houseplant??

    Card to read:

    “We’re sorry we killed your dog but please accept this freakin houseplant instead of suing us.”

    My condolences to Ms. Phillips.

    I only let my vet cut my cats nails.

  7. The Lioness says:

    I have an acquaintance whose dog was badly injured while at a PetSmart in MD for grooming. I don’t know what happened, but the dog had a severe leg injury.

    I don’t know what the resolution was–I think she was fighting to get them to pay the vet bills. The dog is OK now, but I was pretty shocked.

    I have CATS. I trim their nails myself. I don’t see why anyone would need/want to drop an animal off and PAY to have it done. *shrug*

    I’m very sorry for her loss, though. The houseplant was tacky, if you ask me. TACKY.

    ~The Lioness

  8. Nancy G. says:

    Something was seriously wrong if the dog was there for a nail trim and in that short time died from a misapplied muzzle. It must have asphyxiated the dog, right then and there. Or they left it on the dog when they put it in a cage to await the owner’s return, and the dog strangled while trying to get it off. Very troubling.

  9. Kristy says:

    Where did the original article or newscast say the dog was dropped off? Seemed quiet different to me. Sounded like the lady was there and saw her dog go into distress and try and get to the vet. Maybe I missed something, but I went back and checked.
    Anyway, no one can really blame that lady for taking her dog to get it groomed at PetSmart. There are too many neglected pets out there to be pointing fingers at this poor lady. I hope she is able to get another friend soon.

  10. Stefani says:

    Lioness, thank you for posting that about the PetSmart in MD. I live in MD and have taken my one long haired cat for grooming there. I was thinking of doing it again. What I have liked about Petsmart is the glass window, I basically stood and watched the whole time.

    But after my horror experiences with a Maryland veterinarian, I am much less trusting, and hearing something bad about the MD petsmart makes me cringe. I will have to figure something else out.

    Stefani
    The Toonces Project
    http://www.TheTooncesProject.com
    “Is Your Pet Safe at the Vet?”

  11. Former Petsmart Employee says:

    First, I would like to offer my condolences and hope that her heart will recover from this loss. Then I would like to offer some insight: When Petsmart says they are investigating, it means they will crucify the employee involved and try to find out what Petsmart “rule” she violated. Then after they terminate her employment , they will be able to blame her and say “See, we protect your pets. It was just a bad employee who didn’t follow the rules.” There are many things that actually could have happened: heart failure, asphyxiation, and many other medical possiblities. There is also the possiblity that someone holding the dog may have squeezed the dog’s chest so hard that it could not take a breath. That doesn’t make the owner suffer any less greif, but things do happen! Staying while your pet is groomed is the best thing if you are going to use mass market groomers.

  12. Ken says:

    Been a groomer for 50 years.. sounds like the dog may have head a heart attack. Poor thing :(
    Nail trims take 1 minute I think there is more to this story. And standing there watching your pet being groomed stresses the pet to no end. Dog wants to go home with momma and theres the evil groomer holding him back while momma is just out of reach whilch turns into a confusing struggle for your baby.

    Stay away from the corporate groomers, find a local one thats been there forever with a great reputation and build a relationship with them.

  13. G in SE INdiana says:

    I have to tell you small local groomers can be just as bad as the big ones.
    We took our dog to the local groomer here in our town and when she came back she was traumatized. A few days after the “grooming” (aka torture) there were threads of scabs falling off her with clumps of hair attached. Apparently this groomer is so used to unshedding goldies she raked the skin off my dog’s back and front chest. This dog does have a lot of hair but raking them so hard they bleed and have open sores? WTF is up with that?
    And on her “chart” it says she tried to bite, well DUH I would too if some dope was trying to scrape my skin off my body. And this woman hires kids right out of school too, aged 16 so she can pay them dirt cheap. It isn’t all the big ones who are bad.

  14. NH says:

    I’ve had a bad experience with PetSmart’s grooming facility. Nothing as bad as this. But I’ve never brought my dog back. And when I complained, they did nothing…..not one thing.

    For shame PetSmart! It’s all about the dollar to you!

    Please use reputable local groomers. Stick with the locals. Ask your friends who they use as groomers and whether they like them.

  15. AnneLouise says:

    Im sad about the loss of her dog. Im also sad that PetsMart is getting bad press. We have a ps down the road and I have never had any trouble. They clip our two dogs nails only - no grooming. The employees that walk around are very nice and helpful. I think each store should be judged individually. Its a special outing for our family to take our 2 terriers every week. They love it. The place has been busy after 6 pm with all kinds of pets and their owners. We meet all kinds of people and their dogs.

  16. former va petsmart employee says:

    I work for petsmart in va. I also had my pure breed siberian groomed there, I had a young pup scalded and nail clip into the quick. and the manger say she being wild, she was a pup and a siberian also blind from genatic cataracts. that no reason they treat her like this.

    I feel bad for the family that lost the cocker and can see how this happened.

    The only thing I can say from being on both sides of the door is if you have a groomer you trust make know that they are the only ones to touch your animal or animals (this I do I lock out her whole day with my pack) or stand at the window and watch every move they make.

  17. aly says:

    Most of you probably haven’t heard the real story to this.. its being hidden from the media, but i heard it from a friend who was an employee at that petsmart. Well, anyway, it is not at all the groomers fault. the owners are at fault here…plus there was no reason for them leaving the dog there for such a short appiontment.

  18. yeah says:

    You should not be so quick to judge…(parent or petsmart) if the muzzle was that tight it would have made the pets eyes being to bulge to the point of ripping the retina, and the muzzles will not go over or around the muzzle if it is to tight, it will not fit. The bottom line is ….if this pet was this upset getting his or her nails done that a muzzle was used they should have taken it to the vet where those types of percautions are used. I am truly sorry for you loss or any loss of a family member, but you do have to look at each and every situation differently.

  19. Susan says:

    It’s very unfortunate that this dog died. I also understand that there are a lot of bad people out there that are groomers.

    BUT…

    This story is pretty vague on what happened. It’s easy to judge and say, “I won’t take my dog to PetSmart!”

    “She believes the muzzle that was used on her Cocker Spaniel may have been too tight and caused Tanya to suffocate.”

    That was said by the owner. There could have been many health problems that the dog was suffering from that could have contributed to her death. Most Cocker Spaniels I’ve ever met don’t age very well. They often look older than they are, and have a number of chronic illnesses caused poor breeding. But we don’t know this.

    Yes, SOME dogs can’t be muzzled due to breathing problems or age, but anyone who owns a 7 year old dog knows this about their own dog. If she didn’t have it that long, how was PetSmart to know of any underling health problems if the owner doesn’t know either? People might feel better going to a small mom and pop shop, but it’s not necessarily better. These shops have their own rules, too. Nobody has to enforce them if they don’t want to. At least at the “Big Corporations” they have rules that are enforced by many different forms of management.

    I’ve read many comments of people advising that you never leave your dog at the grooming shop unless you are right there watching. It’s understandable that you want your baby to be taken care of and not beaten around by someone. But it makes the job harder for the groomer, and the dog may become stressed and worried that he sees his pet owner and doesn’t understand what is happening to him, and why he’s not allowed to be with his owner. All the owner sees is their struggling dog that “doesn’t like to be groomed.”

    There are also some things that must be done that some dogs will not tolerate as well as others. Plucking ear hair for example. Anyone hearing a screeching dog and some struggle would automatically believe the dog is being tortured. The dog doesn’t know why he’s being “Hurt” but it’s to help him. You cannot sedate or give drugs to every dog that doesn’t like a certain procedure done.

    You can take your dog to the vet to be groomed, or have his nails trimmed. But did you know that the actual Vet isn’t working on your dog? There are vet techs that do the dirty work. They have just the same concept of training. Cut nails, don’t cut quick. Two or three techs can dog pile your animal there, too if you’d prefer. You may not see this though. A little life can be lost there too, and there’s nothing anyone can do to bring it back. No, not even the vet.

    I’m saying this from a groomer’s point of view. I don’t work for PetSmart, but it’s easy to point fingers.

    You should always meet your groomer and talk to them before you trust your beloved pet to them, no matter where you go. You cannot assume that just because they’re corporate, or not corporate, that they will be good to your dog. Trust your gut feeling. Get to know yo your groomer. Use your judgment! Ask questions!

  20. groom mgr says:

    Amen Susan! Well stated!

    I worked for a local groomer and let me tell you what no one but myself and the bather saw.
    Dogs being choked, kicked, hit, left on the table with the loop on, etc. I left that establishment as soon as possible. Last I heard, an old shih-tzu we goomed there died on her table. I saw that shop owner scruff and choke that dog. She has since gone out of business.

    I am now a groom mgr at PetSmart in Pa. I love the salon! There could never be the abuse allowed at small shops! I do NOT like that window, however, what we call the “fishbowl”. When we are plucking ears, triming nails or having to restrain a dog, it looks awful from the outside and we have had some ridiulous accusations by owners.

    I posted on the article about the dog getting lose at PS in Ca. I spoke of the safety regulations at PS. If I ever owned a dog that needed gooming, I would take it to a corporate like PS that has rules and regulations.

    It’s easy to make judgements when you don’t have the full story, only the assumption of a pet owner. I agree that the cocker probably had health problems.

    I feel very bad for the groomer or bather that cut that dogs nails. She is probably not at fault but has to see people bash her and she will always be sick that it happened. She would not be working there if she did not love animals.

  21. Sophie says:

    NEVER NEVER would I take any of MY DOGS to petsmart. I hqave seen and heard two many stories. Although, I must say that private groomers are sometimes NO BETTER. My suggestion is, and this is my practice, when my pets are being groomed, I stay at the salon. Never had any problems with management. If you are concerned then stay with your pet. I have seen some groomers pull, chock, slap, etc the customers dog. I believe if you are at that point in this profession, you NEED TO GET OUT OF GROOMING.
    Every one has bad days, BUT these are pets, animals, and they DEPEND on US to watch out for them. Petsmart needs to raise the educational standards of their groomers.

  22. Tiffany says:

    I think everyone is really quick to point the finger at Petsmart here. I’m not saying they are at fault but there could be a lot more to it than meets the eye.

    We trim dogs nails that absolutely freak out about it. That comes back to the owner for not working with their dog to accept nail trims.

    Did this dog have underlying medical issues? The owner states she changed her mind after the dog had already been cremated. Wouldn’t you think about that prior to cremating your dog?

    The groomers are doing their job. When you are booked and dogs are in line a groomer at a high volume establishment isn’t going to take the time to work with a dog through a nail trim. They muzzle them and get it done. What do you expect for 10-15 dollars?

    We work with dogs and their owners on issues with nail trims but it’s a training charge then…not a routine nail charge. It’s very time consuming.

    It’s a tragic loss for any pet owner but I think it’s unfair to just start firing off at Petstmart. They are not looking to hurt anyone’s animal and maybe they do make mistakes but we are all human and no matter what their procedures are someone will always be unhappy.

  23. vicki says:

    He was a regular there at Stockton Blvd Petsmart in Sacramento/Elk Grove, CA. A loving, obedient German SHephard that everyone loved. I brought him to Petsmart grooming on Feb 7, 2008 for a bath. He had bad hips which I always inform and it’s on his records. WHen I came to get him from the groomers they told me they were just going to call me ( no one called me) and that he fainted while she did his back nails. SHe bathed him and while still wet proceeded to do front nails. I asked why she didnt dry him first and she said if she did dry him first then he would think he was done and give her a hard time with the nails ( not true-he’s obedient and tolerant) SHe said she called for her manager and he got BAinesfield Vet to come get him. The Vet said he was near death when she arrived. After what happened after I got so many conflicting stories and lies. They said they would pay for BAinfield to do necropsy and cremation. I couldn’t think I was stunned. I decided to remove him from there the next day and was told he was no longer there that they had taken him away. I asked who took him and where and they could not tell me. They only said to call in the morning and speak to the vet. I called in the morning and the girl at Bainsfield said he was there and would get picked up on Wednesday after lab results for cremation . I later got a call from the vet telling me he was not there and that I could not pick him up. He couldn’t tell me anything only that I am not allowed to get him. I told him did he want to lose his license over this and keep telling me the lie that he wasn’t there? Then he went off saying things that did not pertain saying that if I came to get the dog that he would call the police. He was very admant about calling the police. I left and called the police myself on the way and met the Sheriff there to help me get my dog out of there. Petsmart gave the Sheriff trouble, not giving or answering what he asked and he got so mad he said he used to take his dog there but will not again after what they put him through. Even with the sheriff there they were not going to release the dog because I authorized the necropsy .He said it’s like everyone was hiding something. They pushed the immediate autopsy on me to have it at Bainfield and I should have taken him to another hospital had I could think better. They never offered anything else or go over any other alternatives. The sheriff and I waited there 1.5 hours trying to rtetreive the dog and kept getting answers like I can’t say or give you this. The vet has to (and she wasn’t there) The vet working that day that lied and told me Daz wasn’t ther wanted to speak to the Sheriff but refused to speak in my presence and only in private with Sheriff. Daz’s eyes were pushed outward and his tongue stuck out. I am told by others that that is a sign of aphixyasion- oxygen cut off to the brain as in strangulation . Preliminary tests showed no tumors. ( i was able to get initial test results of Bainsfield autopsy). He was a strong healthy dog when brought in that day.
    There is more to what happen in the way of deceit and lies and resistence from Petsmart and Bainesfield but I’m suffice at this.
    I was able to eventually leave with Daz in my car.

    I could use help on this - It’s one thing to maybe have a possible accident and it’s another to hide info, lie, threaten to cover whatever tracks they are covering. Just because they are a big corporation that can afford fighting a lawsuit they continue to put the little shops out of business with their cheap prices while having no regard to the safety or care of our animals. People need to be aware of this.

    Daz was our protector and companion and he’s suddenly gone. He was a good dog and gave no one trouble with his fine obedience.

    We miss him and our lives are suddenly upset. I feel “assaulted, lied to and left to repair on my own”.
    cmysmile00@aol.com

  24. Jones says:

    Okay, so let me let you in on my thoughts on this.

    First of all, “Whoopsies — Phillips decided to not do an animal autopsy, and when she changed her mind, Tanya had already been cremated.” Doesnt fly with me. You cant just “change your mind” after you’ve already had your dog cremated and expect genuine sympathy from others. This seems like a huge strike against Phillips and her case. Its obvious that it would have been easier for Phillips to not go with an autopsy and be able to point the finger at a company who might be able to compensate her big bucks to help save thier asses from the bad press. How many nail trims happen throughout the workday? And how many dogs die throughout the workday? How many dogs die throughout ones entire career with Petsmart? Its blatantly obvious that Petsmarts methods and the employees methods for that matter arent specialized for killing dogs. I must agree that this old cocker spaniel had underlying health problems - and if she needed to be muzzled than obviously she was feeling alot of anxiety to begin with {dogs become anxious because they’re being left by thier owners, taken away by strange people that they dont know, and placed in a loud, stressful enviroment with other barking dogs. It’s alot like a boarding kennel or a shelter, only with force dryers and bustling activity to add to the noise} and any serious underlying heart conditions or other health problems would have played a big part here.

    My immidiate reaction is; this woman should have had an autopsy, and that Petsmart doesnt make thier business by killing dogs. Any “traumatized” dogs coming out of Petsmart are only as traumatized as kids coming out of the dentist. Grooming is a crucial part of your animals health, and sometimes the owner can’t/won’t/doesn’t want to or doesnt know how to do it themselves. If only some of you could see the animals that Petsmart and its employees help. There are alot of irrisponsible people out there that don’t seem to notice thier dogs nails have curled around into thier pawpads and they’ve been walking on raw, sore, bloody, infected feet for who knows how long. Or that they’re skin is rotting away under a totally neglected coat. I’ve seen dogs whose legs are matted to thier bellies or thier tails matted to thier legs and they cant move or eliminate properly. Grooming is necessary to cats and dogs nomatter how much they might hate it - just like needles and doctors and dentists are necessary to our own health.

    To say Petsmart “tortured” your dog just makes me shake my head and laugh; so does your dentist “torture” your 4 year old just because she’s screaming and flailing and just being a kid? What about dogs getting tails docked and ears cropped as puppies, or cattle branded and castrated as adults? This is all arguable territory, and Petsmart certainly has no intention of hurting dogs, and neither do thier employess. Many injuries happen because the dog maims itself, by struggling and throwing itself around, in most cases we send these dogs home because they are a safety hazard to themselves and to us, I don’t personally like getting beat up, bitten, clawed and kicked for too long before giving up.

  25. Dog Lover says:

    I agree 100% with everything that Jones said.

    As a former employee of a corporate grooming salon, I have to add that many small salons can be more dangerous than the corporate. The small, privately owned shops don’t have to follow the strict handling and safety procedures that the corporate shops do; and the groomer does not have to pass a test or be certified unless requested by the owner.

    The major flaw of corporate owned salons like PetSmart is that they tend to have such a high volume of dogs and cats coming in and out of the salon that sometimes the pet has to wait for a long period of time in a small kennel before they are actually worked on. Of course as a rule they always have water, but that can cause the pet to be stressed out.

    I have to agree also that when the parents watch their pet being groomed, almost ALWAYS it causes the dog to freak out. And then when the parents go as far as coming in and cringing when the dog screams from having its nails trimmed, even though you haven’t touched its foot, it causes even more.

    My advice to people is this:
    The people at these grooming salons genuinely love animals and would never intentionally hurt one. Grooming is a tough job; and if you’re not up to doing it yourself, you need to find someone to do it. Just do research, and remember that smaller isn’t necessarily better.

  26. Norberg says:

    Our beautiful black lab can no longer walk on her hind legs after being groomed at Petsmart in Houston, TX. They did not groom her as I requested, they totally shaved her belly, rear end and private parts, which every groomer should know not to do to a lab. I called them and reported it immediately. As someone posted before, she was our protector and part of our family. They wanted us to take her to Banfield (their partners) but I took her to another vet who suspected an infection. For 5 days after the grooming we had to syringe feed and water her. For 5 days she didn’t move or bark. She’s barking now, eating and drinking great, but still can not move her lower hind legs. My husband took her to Petsmart to pick up some Nutrical and when the manager saw her and how badly she had been shaved, he told my husband to take her right away to Banfield right away and that they would pay for x-rays and blood work. X-rays came back perfect but they did not x-ray her leg area. The Bansfield doctor put down a lot of inconsitencies in his report and had the nerve to put in his report that “the client was hard to communicate with”. He also suggested to euthanize her in front of my 12 year old son. Petsmart’s legal department refuses to accept calls from me. NEVER AGAIN will I take my animal to Petsmart especially when the groomer was about 55-60 years old and I at 48 have a hard time picking up my lab because of her weight.

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  28. JOY says:

    SORRY TO HEAR ABOUT YOUR DOG. MY BROTHER JUST CALLED AND TOLD ME HE PUT A MUZZLE ON HIS DOG AND IT WAS ON THERE A COUPLE OF HOURS OUTSIDE. YOU SEE, HIS NEIGHBOR HAS COMPLAINED, SENT CERTIFIED LETTERS TO SUE, AND ON AND ON. HE THOUGHT THAT THIS WAS THE SOLUTION, HE IS SO SAD AND BLAMES HIMSELF. YOU SEE THE FENCE FELL DOWN IN THE LAST TROPICAL STORM. I HAD A FEELING THE NEIGHBOR POISONED THE DOG. SHE IS A MISERABLE WOMAN. YOU SEE, HIS DOG BARKED ALL THE TIME. HE BURIED IT ALREADY IN THE BACK YARD, BUT HE IS SAD.

  29. Bubbles says:

    Joy, your brother should have looked into muzzles before he even bought one. First of all not all dogs can be muzzled. Even if it fits properly. Some dog breeds have respitory problems (breathing issue). Not because of poor health it is just in the gene of that type of dog. Second a muzzle should be on no longer than 15 minute. Third a muzzle should never be used for barking!

    To all you other muzzle user know what you are doing and what the genetics of the breed are before you use them. I have pomeranians and very honory poms! They are one of the breeds that cannot be muzzled. My oldest which is 12 almost 13 does not like me to trim his nails or sanitary area…A great alternative- use a “E-COLLAR” For those who do not know what these are, they are the plastic “radar collars” dogs usually wear after surgery to avoid chewing at the stitches. They can be found at almost all your locoal petstores PetSmart included.

  30. Diana S says:

    September 8 we took our very friendly Scottish terrier to PetSmart to get groomed and his nails clipped…we have been taking him there for 2 years with the best results..Until September 8..That day, the gal who checked us in was new, and alone for one thing, and seemed half out of it for another, telling us he was matted (he was not as I always brush him out before we bring him)..anyhow, an hour after we left him, she called telling us she “accidentally” got his nail caught in the cage when taking him out, and ripped it completely off, and he was at Banfield getting treated..We rushed over..they told us he was back in the salon ( ODD, we thought, why put him back in a cage?)…when we went back to the salon, the gal was nowhere to be seen, but this guy was there…he never said a word to us, just took Scotty out of the cage, and carried him to the vet, saying “he has been such a trooper” nothing telling us who he was, not an apology..nothing..Scotty was severely traumatized…the vet wrapped him, and gave us 2 weeks of pain meds and antibiotics, and asked that we bring him back the next day to be checked..

    The next day, he was in so much pain, he could not walk, eat, drink, pee or poop..I was extremely upset about this and called the store manager, coming to find out he was that guy who carried Scotty to the clinic the day before..I told him that the gal had to of yanked on him pretty hard to rip the nail out like that, and he says “Ma’am, she didn’t yank him…This happens all of the time”..Okay then…nice..I reamed him a new one..First, how would he know, as I can guarantee he wasn’t there watching her take him out of the cage, for one, and it doesn’t “happen all of the time” for another..if it did, they would not be groomers at all…And yes we regularly trim Scotty’s nails, AND he gets 2 walks in a day, or did up until that point..Still, no apology, NOTHING other than that excuse, and that they are paying the vet bill, well, DUH, they should..We took him back to get it checked and my dog shook so hard and was so scared I feared he would have a heart attack..

    No more…We will no longer take him there..In fact I am gonna give his grooming a try myself, at least until his foot heals, and then we will have the groomer come in the van to the house..it may cost a bit more, but I won’t put him through that trauma again..Had we gotten an apology from the salon manager, OR the gal who did this to him, I may be a bit more sympathetic, but having gotten neither, they have lost our business..

  31. Diana S> says:

    September 8 we took our very friendly Scottish terrier to PetSmart to get groomed and his nails clipped…we have been taking him there for 2 years with the best results..Until September 8..That day, the gal who checked us in was new, and alone for one thing, and seemed half out of it for another, telling us he was matted (he was not as I always brush him out before we bring him)..anyhow, an hour after we left him, she called telling us she “accidentally” got his nail caught in the cage when taking him out, and ripped it completely off, and he was at Banfield getting treated..We rushed over..they told us he was back in the salon ( ODD, we thought, why put him back in a cage?)…when we went back to the salon, the gal was nowhere to be seen, but this guy was there…he never said a word to us, just took Scotty out of the cage, and carried him to the vet, saying “he has been such a trooper” nothing telling us who he was, not an apology..nothing..Scotty was severely traumatized…the vet wrapped him, and gave us 2 weeks of pain meds and antibiotics, and asked that we bring him back the next day to be checked..

    The next day, he was in so much pain, he could not walk, eat, drink, pee or poop..I was extremely upset about this and called the store manager, coming to find out he was that guy who carried Scotty to the clinic the day before..I told him that the gal had to of yanked on him pretty hard to rip the nail out like that, and he says “Ma’am, she didn’t yank him…This happens all of the time”..Okay then…nice..I reamed him a new one..First, how would he know, as I can guarantee he wasn’t there watching her take him out of the cage, for one, and it doesn’t “happen all of the time” for another..if it did, they would not be groomers at all…And yes we regularly trim Scotty’s nails, AND he gets 2 walks in a day, or did up until that point..Still, no apology, NOTHING other than that excuse, and that they are paying the vet bill, well, DUH, they should..We took him back to get it checked and my dog shook so hard and was so scared I feared he would have a heart attack..

    No more…We will no longer take him there..In fact I am gonna give his grooming a try myself, at least until his foot heals, and then we will have the groomer come in the van to the house..it may cost a bit more, but I won’t put him through that trauma again..Had we gotten an apology from the salon manager, OR the gal who did this to him, I may be a bit more sympathetic, but having gotten neither, they have lost our business..

  32. petsmart employee says:

    I am currently a petsmart salon employee and take great offense to most of the comments on this page. This dog did not die from being muzzled…that is impossible…it had to have had an underlying condition and maybe got stressed. And to the scottie owner…I have seen that happen before, and your dog doesn’t have to be “yanked out” if a dog’s nails are too long they can easily get caught in the crate. You all know nothing about our salons, don’t pass judgement when you don’t know anything about us!!!!!!

  33. P, S and A says:

    My Yorkie 2 years old, took him for grooming at Petsmart, in Colorado, they called us 30 minutes later and found out another dog got out of the kennel and killed mine right there. On the police report we also found out that the owner was the grooming manager at the saloon that day.
    This was my 9 year old boy’s dog. He is ADHD lovely box and the dog was his only BUDDY.
    Petsmart will hear from our attoruney in a couple days

  34. Norman says:

    Petsmart is awful !! I worked in the grooming department for only 3 days and could not take how awful they treat the dogs and cats. It is very cold, concrete floors, cinder block walls, stainless steel cages that are cold. They do not dry the pets completely before they put them into the kennels. Your dog is most likely to sit in the cage very wet with a fan blowing on them making them even colder. There is no interaction. I saw a groomer get so frustrated with a little Chihuahua while trying to clip his nails, she intentionally dropped him from about 2 feet onto the table. The employees with act nice when you drop off your pet. That is just an act for the pet owner (they suck up for tips) The pressure used to rinse and wash the dogs is never adjusted for the smaller dogs. I saw yet another employee holding a little Yorkie very tight and spraying the water very hard directly in his face. The dog was in a panic because he could not breath. Also the products used are very watered down you cannot get a good lather going to even wash the dog thoroughly. Very seldom does a dog get washed and rinsed twice. They never smell good. The employees that have written about this in defense of Petsmart are uneducated. This dog was at Petsmart for a nail clipping. This is a very quick service. I quit petsmart after 3 days because it went against my ethics. I have worked at extremely high end grooming salons. There is no comparison. Something else I noticed is that the dogs at petsmart never smile. I consider it fraud how they advertise good product,compassion and care for your pets.
    And to the stupid employee who previously wrote if the dogs nails are too long they can get caught in the crate…DUH.. as a groomer you are suppose to take note of it and clip the nails before you crate them. I have so much more I can say, bottom line ,”DO NOT TAKE YOUR PETS TO PETSMART!”

  35. michelle says:

    thats so sad

  36. southernsky5 says:

    I completley agree with norman. I have been bathing and drying dogs for 5 yrs and if the nails are to long you cut them before they are put in a kennel. If you don’t it is neglect pure and simple!!!!. This is 100% ps fault as far as the little scotty goes and i hope the pup is doing well now.

  37. ellen says:

    I would also like people to know that I also took my dog to petsmart and he suffered. The groomer cut him down to low so he had scores on the inside of both ears, his pirvate parts had scores and scabs going up and down. I contacted petsmart and spoke to the manager and he nevser told any one about my phone, so then I started emailing customer service and they did respond. However, the plan was for them to make a gift basket for my dog and the groomer was suppose to say sorry. When I went to get the basket and the apology the basket had about $10.00 worht of stuff in it I paid about $40.00 plus a tip to the groomer and the groomer was not there. So I contacted petsmart again and informed them about the situation and customer service stated that, that was not right and that she was have the district manager of new jersey call me. The district manager called me and got really nasty stating the the basket was good and the groomer stayed a hour over her shift to say sorry. I then informed him that customer service informed me that she was going to be there until closing. Well the district manager blamed customer service and customer service blamed them. Well now I
    m going to seek legal advice because my dog is like my child and I’m not going to let the get away with what they did. Petsmart was the one who broke the verbal agreement and not me. Eventhough the district manager states that there was never a agreement and I told him that once customer service told me the plan and I agreed and they broked the deal there was a verbal agreement. Why do these big companies think that the little people have no say. I wan’t looking for any money, But now I think that my dog desevers money for pain and suffering. HOW WOULD YOU LIKE TO HAVE SCORES AND SCABS OVER YOUR PRIVATE PARTS AND ALL I ASKED FOR WAS FOR THE GROOMER TO SAY SORRY.

  38. Anna says:

    I’am not surprised at ALL !! Know one should never take their pets to petsmart, I witness a groomer hitting the dog with a comb while she was grooming him because he wouldnt look a certain way. I let the manager know and everyone else in the store what was going on. Always stay with your pet never leave it along. You can only imagine what they do when they think know one is looking. Do you ever wonder why your dog starts shaking when you go to those places, Think about it!

  39. groomer says:

    Wow, just think of the thousands of pets that are groomed at petsmart’s EVERYDAY without incident. It’s all about each individual groomer. Not about the company. Some groomers suck. Many are great (petsmart employees or not). very sad story. sorry for your loss.

  40. susie says:

    very seldom does something so awful happen. in your grief you think you must blame somebody. You are jeopardizing some poor persons job and livelihood over a tragedy that most likely was not even their fault. You cannot slander petsmart or the associate with no hard evidence. You should be ashamed of yourself.


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