One anonymous reader wrote to us to describe his experience with P&G (Marketer of Iams and Eukanuba brands). Our summary is after the jump.
Reimbursment details are still sketchy at this point. We have not heard a case of a pet parent being reimbursed. In American Nutrition’s case, the reimbursement has been capped at $500. If you have received payment, or have filed for one, please discuss them in the Forums.
After contacting Iams via a detailed letter, Risk Enterprise Management contacted this parent. Iams has contracted out the job of handling the reimbursements to REM. According to the parent, REM is basing their decision on a set of standard questions and a committee will evaluate the case for reimbursement.
If a reimbursement is issued, it will only cover the veterinary costs involved, not the loss of the pet, or the potential tax liability of receiving the funds. We don’t know what kinds of legal documentation a pet parent will be required to sign in order to receive the funds and what rights the parent may have to give up. We will follow up after contact with REM.
If you have been affected by P&G pet food, REM can be contacted at: (800) 230-7795 from 10am to 7pm Eastern time. However, you may wish to consult an attorney before signing any documents.
To discuss more about reimbursements and legal efforts, check out our Forums.