Menu Foods Releases Claims Information

Menu Foods has posted information regarding the reimbursement process for veterinary care costs on its Web site — almost 2 months after the initial recall.

The form (PDF) also lists more than 50 class action lawsuits being filed in the US. Receiving reimbursement would mean that you “release any and all claims for damages.” So consider carefully if you would like to proceed with getting a reimbursement directly from Menu Foods.  A separate Canadian process is available (PDF).

Unfortunately, filling out the form requires several pieces of information from the recalled food packages, which many pet owners have discarded or returned based on the recall instructions previously provided to consumers. No instructions are given on how customers will be reimbursed if they are unable to provide full information due to the lack of recalled food containers.

If you have dealt with the Menu Foods claims company and have more information, please email us.

141 Responses to “Menu Foods Releases Claims Information”

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  1. ally says:

    Steve Says:
    May 16th, 2007 at 6:09 pm


    ally Says:
    May 16th, 2007 at 9:45 am:

  2. Moony says:

    I don’t know where I read it, possibly ‘Catwatching’, but someone put forth the idea that cats actually think we’re such pathetic hunters that they’re ‘feeding’ us. :D My mother also swears that the vet they got their cat, who was a stray, from says that the cat actually brought a mouse in exchange for every single bowl of food she got.

    Since June 2005, I’ve had three animals euthanized - my horse, my small dog, and one of my cats. Only the horse went to a rendering plant (and yes, I did fill out paperwork for that), the other two went to a landfill. If you think about it, tho, what’s the difference between the dead pets and all the crap people throw away like chicken carcasses, which may or may not be filled up with antibiotics, etc, anyway…not to mention the prescription drugs that inevitably wind up there for lack of anywhere else to throw them away. I have to wonder about the companies who are asking us to do one or more things to ‘help’ the water, etc…are they also crusading against prescription drugs that go into the landfill, through the water systems, etc, too? Are they complaining about every sewer grate marked ‘flows to stream’ that happens to be in the middle of *a parking lot*? Or are they just asking people to do these things because its good PR and makes them look like a ‘green’ company?

  3. Kiki says:

    No, strays generally hang out behind restaurants and pick off the uneaten human food.

  4. Jenny Barkley says:

    Put cnn on now, it’s about importted food from China.

  5. Elaine Vigneault says:

    Just to be clear, you have more than these two options:
    1) Join a class action or
    2) Make a claim with Menu Foods.

    There are more options:
    1) You can tell Menu Foods you want to settle your claim without providing all the information they request. You can negotiate separately with Menu Foods
    2) You can negotiate with the pet food brand your pet ate instead of or in addition to Menu Foods
    3) You can offer your story and testimony to aid other class action suits (for research purposes etc) without joining a suit yourself
    4) You can sue Menu Foods and other brands on your own
    5) You can choose paths other than the legal and the financial paths: You can start up your own pet food company. You can promote or resell safe pet food brands. You can organize political action. You can investigate pet food manufacturers and report on them as a journalist…

  6. Kiki says:

    Go Lou!! Also Sanjay Gupta has a 2 part series on poisoned food this sat/sunday 8pm eastern (I am prety sure I got the date/time)..

  7. Genny says:

    Helen Says:

    May 16th, 2007 at 6:11 pm

    “Steve: Denial is good for dewallet.”

    Been waiting all day for one of these. ( ;

  8. Jenny Barkley says:

    Your right. I have to make supper for my babies, talk to you all later.

  9. Genny says:


    I started mine on KumpiKat a few weeks ago.

    Not to be too elementary, if you probably already know this, or *redundant* but be sure to gradually switch foods. Speaking from personal experience, it could save kitties from getting really sick and also save your budget.

  10. lainie says:

    Martin Go Check Out Spots Stew And Then Open A Can It Looks And Smells Like What They Say Is In It. I Just Got Some Vita Green Samples From Halo Pets. Along With The Samples They Sent Me A Reciepe For Spots Stew. Every Product They Make Is Supposed To Be Usda Grade A. My Dogs Unfortunately Cant Eat It (they Have Never Done Well On Human Food Tryd Many Times) And My Cats Wont They Eat Every Table Food I Cook But Will Only Eat 1 Cat Food. They Are 11 And 12 And Vry Set In Thr Ways So Unless It Gets Recalld Im Leaving Them Alone. But Check Out You May Find What Your Lookn For

  11. Steve says:

    Nothing to see here. Move along.


  12. ann says:

    Here is a report detailing the amount of euthanasia fluid found in different brands of pet food. You need to scroll down to the topic….
    This Document is no longer on the FDA website (I couldn’t find it anyway….). The FDA has a current document stating that the euthanasia drud is probably from euthanized livestock and horses………I’ve given a burial to every horse that I have owned and passed away.

  13. ann says:

    for some reason my e-mail is in cyper space again. Check out for a link to levels of euthanasia fluid found in pet food.

  14. ann says:

    here is the link to the latter FDA document explainig why its even in there..

  15. Kiki says:

    I though they already stopped horse meat from going in pet food?

  16. ann says:

    Private owners can call “removal” companies. What happens later is another story. In the 1970’s a law was passed banning the round up of mustangs for slaughter.

    Currently the sale of horsemeat in the US is illegal. But, there are 3 slaughter houses 1 I know is still in business, that slaughter horses for meat export overseas.

  17. ann says:

    The meat by the way is for people, not pet food. Its considered a delicacy. I have owned and bred throrughbreds for over 20 years, and the very thought of it makes me sick.

  18. YaYa says:

    Ann! That’s the deal I was trying to remember. The Horse meat goes mainly to France for Human consumption.

    I remember when I was a little kid, the “story” was Dog food was horse meat. {the stuff in the cans} I was Horrified!
    I know I’ve signed petitions as an Adult to stop the slaughter of horses and the killing of the American Wild Mustangs.
    But I knew somehow the French were getting our horse meat over there.

    Shows you how Laws go only so far. If they don’t cover EVERYTHING. The snakes will find a way.
    Thanks, I must be getting old {since this Food poisoning!}

  19. ann says:

    YaYa - hope you can return the favor someday (which I feel is soon) when memory retraction is just a memory….

    I know that there currently are bills in front of legislatures to close the slaughter houses down permanently. Sadly, the ugly side of this business is that alot of the horses are stolen and then sold to these “places.” Many racehorses end up here too. There was a champion thoroughbred named Exceller that was sold to Japan, and when his value as a stud was no more, he ended up at a Swedish slaughter house. has the story. I cry everytime I read it.

  20. mittens says:

    the wool suckers and feather gnawers are actually obeying their genetic call on what the modern world has provided them instead of their ‘ natural /in the wild’ diet. my cat didn’t actually eat the racoon cap- she was rending and chewing as she would have done in the wild- as her ancesters did in the deserts of africa- to get at the inside goodies of the little varmits and baby birdies she’d be eating as nature made her, outside our industrialized world. those sharp little vampire fangs were made for rending through fur and feathers. this is part of the reason some now feel dry food should never be fed to cats- it’s the antithesis of how they are physically and genetically designed to eat. there are no cereal bowls and brown rice paddies in the desert.

    my cats aren’t allowed near string or anything that could damage their insides but they can rip up their toys to their heart’s delight.

    cats are known also for being particularly bad at watering themselves because in their past most of their water of necessity was derived from the animals they ate. all dry food diets to my understanding can lead to kidney problems no matter how pure organic or removed from chinese ingredients they are because the cat ends up not consuming enough water to hydrate itself adequetly and flush it’s system out. would you want to eat breakfast cereal with no milk for every meal? everyday?

  21. YaYa says:

    I know it a ways off Ann, but you’ve made me think, to find a place or way to bury my Horse in the future. I don’t want to even think what might happen if I don’t :-( The laws are so stiff about burials these days for something like that. And probably even in the “country” too.

    I’ve known quite a few people who’ve adopted retired race horses {TB and QH}, and they make the Nicest Horse to have.
    They Luv the attention. It’s the type they’ve rarely had being a “work horse”.

    Same with Greyhounds. Which will probably be the next dog *I* get.

    You are on the Ball here Girl! I don’t see, in the near future, the need to ‘remind’ You of anything :-D


  22. YaYa says:

    Mittens, Very Well explained!
    I’ve changed my whole way of thinking on the feeding of Indoor cats in particular, through this fiasco.
    And I will continue to share my rare bowl or cereal with my kitty, I eat the cereal and she get some of the milk :-)
    I also try to Not cook the heck out of the meats I’m feeding her now. {she won’t eat Raw!}

    Of course she started out as a stray, had to work for her food; now when she finds a very Rare mouse {1 a year maybe} she brings it to ME Alive! LOL

  23. Helen says:

    Steve: “These aren’t the plants you’re looking for”

  24. Lorie says:


    I never heard back from her one way or another on the CN. Let me try and find out tomorrow for you. SOrry started to email you today at work but got side tracked.

  25. lacy says:

    Thank you soooo much for trying to find out. I really really appreciate it! :)

  26. lainie says:

    Martin I Had To Reply To A Link You Posted Yesterday About Dogs Being Eatin In China Its Been Known For Years By New Yorkers That Remember The First Wave Of Chinese Immigrants Opening Resturants Back In The 80z That Were Soon Closed By The Dozon For Serving Dog Meat And Cat Meat. A Stray Dog Is A Rare Site Now And The Only Stray Cats Are The Extremely Feral That No One Can Get Near. Gave A Neighbor A Ride There Was A Pigeon In The Street His Reply Was Hit It They Make Good Stew For Dinner . This Remark Turnd My Stomache But Other Things That Have Been Seen Where I Live Are Much Worse. I Live In The Heart Of New Yorks New China Town. Have Watchd The Changes And The Animal Population Change Dramatically. Therez Alot Less Squiralls Too. I Do Know Alot That Own Dogs But Alot More Dont And Had A 13yr Old Korean Boy Tell My Son That Cats Are Bad Luck Compounded By The Fact That I Have A Black Cat Lol Needless To Say My Son Laughed @ This

  27. martin says:

    Helen, Genny, Lainie, (and the rest)

    Thanks for the advise. You all are the best! Through all this I cant imagine not having Itchmo or all of you out there. Everyone is here to help everyone else. That’s what it’s all about! Many friends will be made here I’m sure. I just wish it was us all discussing something like ingrown toe nails or something,..not this.

  28. martin says:


    I don’t think I can say what I think of those who do this. It is sick. The photo on the link I looked at is burned in my mind & has bothered me all day. Some other cultures obviously don’t have the compassion for companion animals as many of us do. It’s a sad case for them as they will never know the unconditional love as we do.

  29. Genny says:


    Ditto, ditto! ouch on those toe nails. they’re no fun. i opt for all sitting around a few pizzas showing pics of our healthy babies, bragging on which is the cutest, smartest, etc.

  30. Genny says:

    To all the comedians here - Thanks for the daily dose of humor! Please keep it coming…….!

  31. Leslie k says:

    Mandy- My cats are picky also. Would never eat canned only dry. They are eating Wellness, Cal natural & Canidae dry [mixed]. Also homemade wet food. They love it ! I made them turkey & salmon soup w/dried cherries, apples, carrots & gr beans . Put in a little brown rice & flax seed for fiber & pureed it when it cooled.They also like sweet potatoes and zuchini. Herring has been a favorite. It’s not hard. Just go heavy on the meat & add bone meal or clean oven dried egg shells ground. Also a good us made multi vitamin.

  32. nancy says:

    “Moony Says:

    May 16th, 2007 at 6:20 pm
    I don’t know where I read it, possibly ‘Catwatching’, but someone put forth the idea that cats actually think we’re such pathetic hunters that they’re ‘feeding’ us. :D My mother also swears that the vet they got their cat, who was a stray, from says that the cat actually brought a mouse in exchange for every single bowl of food she got.”

    My cat Buster definitely is feeding us—he’s brought home mice and actually put them in the food dish! He also brings in small lizards, completely unharmed, for the other cats to play with. :)

  33. martin says:


    Me too! That day will come soon I hope. I’d much rather be dealing with an ingrown that this. It would be a much more pleasant experience for sure.

  34. Mandy says:

    Hey Leslie k, would you believe my older cat actually doesn’t care for fish? Her favorite food is chicken. She’s so picky even with the people food she eats. She won’t eat canned at all only dry, so I got her some new dry food that’s on the safe list. She doesn’t want it.

    When I mixed the new food with the old food, she sat there and picked out the old food from among the new food! I put in bits of bacon which she likes in the new food, she wouldn’t touch it. I coated the new food with bacon grease. She wouldn’t touch it.

    The problem is she’s eleven years old and she doesn’t like any change at ALL. Not just with her food but in her life period. She is so stubborn.

    My younger cat who is only two, loves the new food. I’ve had no problems with him.

    I may have to consider yours and others recipes for home made food and talk to our vet about it. This whole thing is just driving me crazy.

  35. Patricia says:

    Martin -
    I’ve got 2 “bag & can” house cats who have been on a mix of 3 dry foods - EVO (Natura), Flint River Ranch & Kumpi since mid-March. Also switched treat moist food from Fancy Feast (yeah, they liked the ones with gluten as the 3rd ingredient) to Sheba domes. Glossier coats now. Ordered some Wildkitty raw out of Maine, but getting them onto that is going to be a slow process.
    The Maltese is still doing great on FargoFarMore raw. In fact by her own choice she is eating hardly any dry, but maintaining her weight.
    Ck out The food is organically sterilized using Ultra-High Pressure. Her food also passed life-stages feeding trials at UC Davis.
    Now if I could just get the cats out of the bags (and cans)!

  36. Mandy says:

    Hooray! My older cat finally ate a little of her new food! Just two or three pieces, but it’s a start right?

  37. LorieVA says:

    Okay my husband came home from work yesterday and said that his co-worker was getting kitten this weekend, he told her to be careful what she bought to feed it and she looked at him like he was crazy…………………….

  38. Karen V says:


    Did you point them to this website?

  39. seagullist says:

    I had to put down my beautiful Rott/Shepherd two weeks ago. She had 5 inoperable lymphoma sarcomas on her liver and was bleeding into the abdominal cavity. Her spleen was also suspect. In local news this evening, the commentator talked about the offer of Menu Foods to settle with customers of recalled dog food. He said that he had found that you had to have the cans or labels and/or possibly the grocery store receipts. I am not necessarily linking my dog’s condition with Menu Foods, but I spent a lot of money with the vet in April because the dog was demonstrating all of the symptoms of eating the tainted foods. Four days before my beloved dog had to be put down, my vet called and gave me the results of her urine test which indicated that she did not have kidney failure. From that point on, my dog became steadily worse. Does anyone know if the tainted dog food could cause liver tumors?

    Beyond that, I feel that $300 on lab tests and vet fees were part of a process of elimination associated with the dog food scare. Turns out I have a few grocery receipts proving that I purchased Pet Pride canned dog food (produced by Menu Foods) and it was given to the dog (1/2 can over her Purina Little Bits dry dog food) for most of her 12 years. I haven’t heard that the tainted dog food causes liver tumors, but have to admit that I am suspicious that down the line, we may hear that it did. The emergency care vet said she could not rule it out because they have just scratched the surface in this investigation. Regardless, I’m wondering if Menu Foods would be responsible enough to admit that because of the recall, many pet owners endured high vet & lab test costs, whether positive or negative. I feel that Menu Foods should pay those costs for owners who needed to rule out effects of tainted dog food.

    If anyone cares to comment on my questions, I’d sure appreciate it. This dog is hard to get over for me and if nothing else, it helps to be informed and educated.

  40. Mandy says:

    seagullist I am so very sorry to hear about your dog. My family had to put down our dog a few years ago. It’s always so hard to do, even if it is to relieve their suffering. *Hugs.*

  41. seagullist says:

    Mandy, thanks so much for your kind words. I miss my dog so much because she was such a loyal and constant companion. She always watched for me in a window near the entrance to my home. When I saw her in the window, I knew for sure that no one had broken into my house. I always said, “Who would break into a house with a large Rottweiler/Shepherd barking at the window!” I should have named her Velcro because she walked along side of me everywhere I went in the house, upstairs, downstairs, kitchen to the laundry room, etc. She was such an attentive dog and seemed to sense my every emotion. So you can understand the extra tough time I’m going through. My home feels so empty without her now.

    I’m checking out dogs for down the road and doing a lot of reading. A lot of grieving articles say its best not to get a dog that looks just like the dog you lost. In fact, they recommend getting an entire different breed. And its best not to get a dog too soon after losing your pet for fear of building a resentment toward a new pet for trying to take the place of your former dog. Of course, no dog will ever replace my Rott/Shep but surely, a new bond will materialize with another dog down the road.

    Hugs back to you Mandy … you have a very kind heart.

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