Menu Foods Says Production Has Improved After Pet Food Recalls

Menu Foods

Menu Foods continues to recover after their massive pet food recalls that began in March.

Chief Executive Officer Paul Henderson said production at the Menu Foods Midwest plant in Emporia, Kansas (pictured here) has improved, but it still could be some time before the plant reaches pre-recall levels.

The Emporia plant was one of two Menu Foods plants that shipped tainted pet food.

The plant shut down on March 23 temporarily. After the plant re-opened in April, production remained below usual levels and some workers at the plant were not immediately called back on the job. Henderson said employment levels at Emporia plant are still below what they previously were before the recall.

The CEO of Menu Foods added that production began to improve around mid-year when a majority of the company’s private label customers started buying from Menu Foods again.

The company’s sales fell by 44 percent in the second quarter due to the recall.

Menu Foods resumed shipments of cuts and gravy products during the latter part of the second quarter. The company saw a jump in sales during July as their customers rebuilt their inventories. Henderson said they do not expect sales to continue at that high level, but customers rebuilding their inventory is the next step in reestablishing business.

Henderson estimated the direct costs of the recall at almost $43 million in U.S. dollars. He said the company had to bear other impacts of the recall like postponed, canceled or returned orders. Menu Foods is filling new orders and has seen a trend of increased sales since the second quarter.

He said: “We remain focused on providing quality pet food products for consumers.”

In regards to the melamine tainted products from China, Henderson said: “This fraud on manufacturers and consumers was unlike anything seen before in the pet or human food business.”

Henderson said everyone at Menu Foods is doing what they can to rebuild business and seek out new growth.

Source: Emporia Gazette

(Thanks menusux)

46 Responses to “Menu Foods Says Production Has Improved After Pet Food Recalls”

  1. Pit Bull Lover says:

    I will NEVER buy any products in ANY way produced by or associated with Menu Foods - or Paul Henderson. (The same goes for Nutro and its products, which my dog had a problem with although the Natural Choice Lamb & Rice dry dog food I fed her was never recalled.) Sorry, Menu Foods and others! You had your chance(s) and you blew it — shamefully and spectacularly.

  2. Judy says:

    Let me shed a tear for Menu Foods and their lost revenue. NAY I hope they go bankrupt.

    : “We remain focused on providing quality pet food products for consumers.”
    WHAT quality pet food??????? They served up poisen and they knew it.

  3. 5CatMom says:

    In regards to the melamine tainted products from China, Henderson said: “This fraud on manufacturers and consumers was unlike anything seen before in the pet or human food business.”

    Mr. Henderson is very ill informed about his own industry because it’s common knowledge that protein spiking has been going on for a long time.

    When your supply chain is thousands of miles long; when you change suppliers; when the price is suddenly lower; when your testing is inadequate, WHY would you expect to NOT have production problems? DUH?

    These PF industry officials don’t want to know what happens beyond their own doors so they can continue the “shock and awe” act.

  4. Carol says:

    Mr H continues to not mention the many thousands of pet owners who he had originally siad he would help. It’s too bad the media won’t cover this. MenuFoods said from day 1 or 2 that they would reimburse pet parents with proper documentation. Seemed the right thing to do then but now that the media has gone away, so has the help for pet parents. Reimbursement to pet parents for vet bills and for lost pets is important as I know in my case I paid my vet over the mortgage some months as I had out of control vet bills (without my 2 cats acute renal failure). I am ashamed that I really truly believed that Menu Foods would make it right. My husband said I was naive and not to believe what I was told by MenuFoods directly (not their PR firm) so now I find it hard to believe any company in what they say about the safety of their product. Mr H must realize that the outrage at least in my part, is the fact that there was something “not right” with their pet food testing for 3 weeks (and maybe complaints in Dec from US pet parents per CBC News on 3/16) and they did not make it public—they had the moral obligation to allow me to know that maybe there is something bad in the food and let me make the determination if I wanted to play russian roulette with my cats……….of course I would NOT Have!!! Each day that goes by makes me angrier and angrier and I still call news stations and email networks to let them know how MF is ignoring their original promises…………

  5. E. Hamilton says:

    There IS a media outlet covering this and if you have unpaid vet bills or a complaint about a pet food company not responding to you there are places to file a complaint.

    Here is one.

    http://www.consumeraffairs.com.....lls69.html

    At the bottom of the page is a link to file your complaint.

    And here is another.

    http://www.bbb.org/

    If your local TV station has not responded to your asking for coverage then you can file a complaint at THIS link and , by law, they HAVE to respond to that complaint.

    http://www.fcc.gov/cgb/complaints_general.html

  6. Merlin Marshall says:

    “Henderson said everyone at Menu Foods is doing what they can to rebuild business and seek out new growth.”

    He says absolutely nothing about improving quality control so that this never happens again. The man and the company are scum, they obviously only care about their profits.

  7. Karen Goodhart says:

    Besides the brands listed on the menu food recall list, is there any way to know exactly what brands (old customers or new customers) are being produced by Menu Foods?

  8. Sandi says:

    This is posted as of 8-28 at Menu Foods website…..

    Consumer Reminder to Check all Product Recall Information

    The website provides product descriptions, UPC codes and Best Before dates. Consumers are reminded to check all three descriptors, including the Best Before date, in order to determine if products have been recalled. Products produced with Best Before dates after those recall dates are not subject to recall and have been produced using wheat gluten tested and shown to be free of melamine.

    In order to bring safe product back to consumers as quickly and effectively as possible, some pouch products may have new UPC codes applied to the pouches. This safeguard, along with others, has been adopted to ensure that post recall products are clearly delineated as safe.

  9. E. Hamilton says:

    And everyone who does NOT want to scour the net and check websites for 6 hours before a trip to the store to buy a can of cat food is getting this info HOW?

    Oh, thats right, they aren’t.

    The next poisoning is going to be a real doozy.

  10. Louie says:

    You keep bashing Menu saying they are scum and you hope they go bankrupt. Do you ever sit back and think about what is happening to the people the hourly workers that are caught in the middle of all this. Don’t you think that they are suffering and when you all throw accusations like they knew it all along and they would try to resell tainted food again to save money absurdities that is also hurting our fellow americans they do deserve the right to a paycheck every week. Do you really think they want to lose their jobs and have to struggle more than they already are is that fair to them. Menu is trying to do right by everything the best way they know how and the FDA is there holding their hands all the way. I am a dog lover I would do anything to keep my Shitzu healthy and happy but I’m not going to jeopardize another human beings way of life. Not everybody goes to college some do have to work in factories if they weren’t there we would be without alot. Think a minute you are wishing for many innocent hourly workers to be unemployed is that what you really want? Who now is SCUM?

  11. Sandi says:

    Louie, you say Menu Foods is trying to do right by everything the best way they know how? Im wondering, did you have a pet that became ill or die from eating tainted food? Because if you didnt, I dont know that you can understand what we went thru. If they are trying to do right, why have I yet to receive a call back from them when i first reported that my cats food killed her and had not yet been recalled? Only to have it finally recalled a MONTH later after more pets ate it and became ill and died. I called them 4 times, waited on the line for a customer svc rep, spoke with someone 3 times, each time told someone would call me back. No one ever did. Menu Foods is a very large company and certainly knows how to handle things better than they did. What they did is to reign in the wagons and protect themselves fianancially rather than treat the customers with sick and dead pets with respect and compassion. No one here has ever said the front-line workers should lose their jobs but if Menu Foods operates this way, they should be shut down until they can show they are a company that is willing and able to do safe business.

    And I am a cat and dog lover and I would never think that its OK to jeopordize a pets life at the expense of someones job, how awful to think its OK to have a sick or dead pet as long as someone doesnt lose their job. I suspect you may work for Menu Foods if you honestly feel that way.

  12. Karen Goodhart says:

    Louie,

    I have to agree with Sandi. On this, you seem out of touch. While I don’t want to see regular folks lose their jobs, I would like to see the CEO’s and number crunchers at Menu on the street. I believe they were careless and negligent in the production of their food and criminal in the manner in which they handled this once they were informed by customers that there was a problem.

    They had a CYA policy go into effect as soon as they suspected there was a problem (which they drug on for months) and when they KNEW there was a problem, they kicked into high gear to cover it up by trying to throw the blame on their suppliers. Keep in mind all of this was still being done behind closed doors, while the public was continuing to poison their beloved pets.

    Do I feel bad for innocent mill workers? Yes, but letting Menu off the hook for the devastation they have caused thousands of households won’t bring my Fella back, help my Maks with his kidney treatments, or set much of an example for the rest of the pet food industry to witness.

    Karen Goodhart

  13. E. Hamilton says:

    Yes, the big noise about the workers , none of whom has lost a job YET over this, compared to the 250 thousand to 500 thousand pets who died AND a little dig about how people matter more than pets.

    Where have I seen this before?
    Let me think?

    Yep

    Every time something that might work shows up the trolls arrive.
    And a lot of people waste time on THAT and nothing gets done.
    The pet food companies are GOOD at the running of the trolls, if not at making nonlethal pet food, apologizing or paying vet bills.

    http://users.wolfcrews.com/toys/vikings/

  14. Sandi says:

    I would say judging by this that Menu Foods financial status isnt as rosy as they would like everyone to believe…..

    Aug 14, 2007 13:13 ET
    Menu Foods Income Fund
    TORONTO, ONTARIO–(Marketwire - Aug. 14, 2007) - Menu Foods Income Fund (TSX:MEW.UN) announced today that it has received verbal notice from a significant customer (previously identified as Menu Foods’ largest customer) that it intends to terminate its agreement to purchase “loaf” products from Menu Foods effective October 1, 2007. That customer’s purchases of those products accounted for approximately 10.8% of total volume in 2006. As previously disclosed, the customer had earlier given notice terminating its purchases of other products from Menu Foods.

    Paul Henderson, President and Chief Executive Officer of Menu Foods, stated: “Menu Foods is disappointed in the reaction of this customer to the pet food recall. The intentional tainting of product inputs from a third party supplier in China was a fraudulent act that victimized many pet food manufacturers, customers and consumers. Menu Foods has acted decisively to address the issue, and has been working collaboratively with its customers and the entire pet food industry throughout the process. Unfortunately, this customer has now chosen to stop working with us.”

  15. E. Hamilton says:

    Karen Goodhart says:
    August 29th, 2007 at 3:19 pm

    Filing a complaint at ANY of the places listed in my post above will do far, FAR more good than responding to Louie here.

    Filing a complaint with ALL those places will do more to save pet lives than ANY so called “innocent” worker at MenuFoods did.

    10 minutes and you are a better citizen than the workers Louie is so concerned about have been yet in over 5 months.

    Or, like the workers at Menu we can all sit here and whine and do…nothing.

  16. Carol says:

    Louie, I invite you to come to my house in RI and see what waiting 3 weeks to announce the “trouble” with the foods—-you’ll see first hand why we are not accepting Mr H as caring about pet and their owners. I understand you think people will lose their jobs and that is the unfortunate part of this but I don’t think you would feel the same if you lost a loved one due to this..and the ongoing consequence of sick and dead pets.

  17. Karen Goodhart says:

    Did both E. I responded to Louie and filed a complaint at Consumer Affairs.

    Have a good one,

    Karen Goodhart

  18. Carol says:

    Thanks Sandi for the info on the new info on Menu Foods website. Too bad MeunFoods didn’t post this as soon as they started using the labels. It would have saved alot of us wondering what the heck was going on. And one more thing, I didn’t go to marketing school –but I think if I had sold a bad product and wanted it to be resold, I would change the packaging so it would not be a constant reminder of what the food did!!

  19. 3FURS says:

    The pet food companies killed up to 500,000 pets that will not be eating any pet food. Probably another 250,000 pet owners are home cooking. Plus many more are feeding safe pet food. Who is going to buy Menu et al and wait to see if their pet will get sick or die ?? With so many people affected, and the rest of us scared, who is going to let their friend risk their pet. Word of mouth spreads fast. There must be the rare person now buying commercial food. Not one of these companies will EVER see the sales they once had. Just wait, in a few years most of them will be gone.

  20. E. Hamilton says:

    Thank you Karen!!

    If MenuFoods cared, instead of just SAYING they care, they would have been more open.
    And paid the bills.
    And NOT harassed the grieving.
    And , well, you get the idea.

    Actions will betray a lie, those that flap the lips but do…nothing? Make your own judgment.

  21. Jay says:

    Dear Mr. H.–

    Please add to this list of Menu enablers when you have time. We need to know precisely who to target and if any have changed their names to avoid their guilt.

    As to employees, I would have liked to have seen at least one conscience whistle blowing on these corrupt and sorry people, but no one had the courage to expose the practices that killed so many

    Here are a few brands to avoid — Menu made — please don’t buy these ever.

    Blue Seal
    Breeder’s Choice
    Castor & Pollux
    Drs. Foster & Smith
    Eagle Pack
    Life’s Abundance
    Natura
    Natural Life
    Nature’s Logic
    Nature’s Variety
    Neura
    Newman’s Own Organics
    Old Mother Hubbard/Wellness
    Performatrin Ultra
    Petcurean Pet Nutrition
    Precise
    Priority (Safeway)
    Special Kitty (Walmart)
    Trader Joe’s
    Wysong

    BOYCOTT ALL MENU FOODS PRODUCTS AND WARN OTHERS. Not a complete list so please Itchmo readers, please add others.

  22. Peace2us says:

    Louie,

    If the employees at Menu foods lose or have lost their jobs then they have no one to blame but their bosses. We as consumers have every right to shun products or companies we do not have faith in. And in this case it is quite well documented that our collective scorn of Menu Foods is completely justified.

    These poisonings and subsequent recalls have proven to be invaluable as I now make a conscious effort to understand the ingredients on the foods that my pets eat and the foods that I eat. I now know there are so many healthy, alternative foods available for my pets and they are thriving as a result.

    I have personally gotten at least 40 pet owners, including the entire K-9 unit at my local police agency, to switch to holistic pet foods. I have been motivated both by anger over this recall and the deceptive advertising of the pet food industry in general. Even without the toxins, the labels on the standard to “high end” pet foods include corn, wheat, meat by-products, and other horrible fillers that were slowly killing our pets right before our eyes.

    Grass roots efforts do work!

  23. Peace2us says:

    Jay,

    Thank you for that info.

  24. Sandi says:

    Peace2us, would you mind letting me know what you are feeding? I have a new kitten that Im shopping around for food for, trying to make a final decision on what to go with. I appreciate any input on foods folks are feeding that have worked out good, thank you!

  25. Peace2us says:

    Sandi,

    Absolutely. I initially settled on Wellness brand dry kitten food, for my 6 and 9 month olds, Chase and Quinn. But after researching raw foods, their main food is now Primal Foods brand raw, Chicken and Salmon. It comes in frozen nuggets that I thaw out ahead of time and give to them. They absolutely go bananas over it. I sprinkle in a little bit of wellness dry with the Primal, but they mostly eat the raw food. Their coats are unbelievable.

    My 11 year old cat, Jax eats Wellness brand dry Salmon adult cat food.
    My 15 year old cat, Casey eats Precise brand wet food, the Triple Delight flavor. He has cancer and has been through chemo, and he really enjoys this food and is still very active.

    My 12 year old dog Onyx eats Innova Senior dry food. And my 5 year old dog, Franklin AKA Frankenstein :) eats Innova adult dry.

    I read some previous Itchmo article where there was a concern over possibly tainted Innova foods, but I have seen nothing further.

    None of the foods I get are available at the average pet food store, but a lot of places ship and I have found small pet food stores that carry a ton of holistic brands in my area. I live in Orlando, Fl.

    Just remember to read the labels and avoid: Any meat by-products, corn gluten, wheat gluten, beet pulp. The first ingredients listed on the label should be protiens ie: Chicken, salmon etc. Not chicken by products, or fish by products etc.

    “the pet food crusade dot com” is a good website with a lot of info on how to select foods and what ingredients to avoid.

  26. A.C. says:

    Don’t forget - Nutro products (Natural Choice, Max Cat, etc.) are also made by Menu. The kitten pouches killed one of my furbabies and made the others ill, and Nutro continues to be evasive and downright non-responsive to repeated queries, past and present. Itchmo posted a recent article about their “canned” and “vague” response to media questions regarding recent import problems with some of their products.

  27. Peace2us says:

    Here’s a link to picture of my furbabies. The pics are a few months old. http://picasaweb.google.com/peacetous/MyCrew

  28. Carol says:

    To Samdi, you should go to the Forums here at Itchmo as there is a huge amount of info on cat food–good and bad—good luck.

  29. Karen Goodhart says:

    I’m beginning to get depressed again!!!

    I was so pleased to be feeding my babes Cal.Natural and the venison was one they actually liked!!! I thought Natura had bought their own canning company and quit using Menu. Does anyone know if they did or didn’t?

    I’d appreciate any insight,

    Karen Goodhart

  30. E. Hamilton says:

    A.C. says:
    August 29th, 2007 at 8:33 pm

    Have you filed a complaint?
    The links are right here.

    Here is one.

    http://www.consumeraffairs.com…..lls69.html

    At the bottom of the page is a link to file your complaint.

    And here is another.

    http://www.bbb.org/

    If your local TV station has not responded to your asking for coverage then you can file a complaint at THIS link and , by law, they HAVE to respond to that complaint.

    http://www.fcc.gov/cgb/complaints_general.html

  31. Peace2us says:

    Here’s the dog food grading system. I’m sure it applies to cat food as well:
    How to grade your dog’s food:
    Start with a grade of 100:
    1) For every listing of “by-product”, subtract 10 points
    2) For every non-specific animal source (”meat” or “poultry”, meat, meal or fat) reference, subtract 10 points
    3) If the food contains BHA, BHT, or ethoxyquin, subtract 10 points
    4) For every grain “mill run” or non-specific grain source, subtract 5 points
    5) If the same grain ingredient is used 2 or more times in the first five ingredients (i.e. “ground brown rice”, “brewer’s rice”, “rice flour” are all the same grain), subtract 5 points
    6) If the protein sources are not meat meal and there are less than 2 meats in the top 3 ingredients, subtract 3 points
    7) If it contains any artificial colorants, subtract 3 points
    8 ) If it contains ground corn or whole grain corn, subtract 3 points
    9) If corn is listed in the top 5 ingredients, subtract 2 more points
    10) If the food contains any animal fat other than fish oil, subtract 2 points
    11) If lamb is the only animal protein source (unless your dog is allergic to other protein sources), subtract 2 points
    12) If it contains soy or soybeans, subtract 2 points
    13) If it contains wheat (unless you know that your dog is not allergic to wheat), subtract 2 points
    14) If it contains beef (unless you know that your dog is not allergic to beef), subtract 1 point
    15) If it contains salt, subtract 1 point
    Extra Credit:
    1) If any of the meat sources are organic, add 5 points
    2) If the food is endorsed by any major breed group or nutritionist, add 5 points
    3) If the food is baked not extruded, add 5 points
    4) If the food contains probiotics, add 3 points
    5) If the food contains fruit, add 3 points
    6) If the food contains vegetables (NOT corn or other grains), add 3 points
    7) If the animal sources are hormone-free and antibiotic-free, add 2 points
    8 ) If the food contains barley, add 2 points
    9) If the food contains flax seed oil (not just the seeds), add 2 points
    10) If the food contains oats or oatmeal, add 1 point
    11) If the food contains sunflower oil, add 1 point
    12) For every different specific animal protein source (other than the first one; count “chicken” and “chicken meal” as only one protein source, but “chicken” and “” as 2 different sources), add 1 point
    13) If it contains glucosamine and chondroitin, add 1 point
    14) If the vegetables have been tested for pesticides and are pesticide-free, add 1 point

    94-100+ = A 86-93 = B 78-85 = C 70-77 = D

  32. Pilot says:

    I have just about had it with the Menu Foods bashing have you people looked at all at all the products that are being recalled. We are slowly being poisoned humans, animals all of us. As far as Menufoods is concerned I am well aquainted with their practices I am sorry they made such a large mistake that yes they should have to pay for but if some of you people had any idea what the company is about maybe you wouldn’t be so harsh.
    they have pets to that they love and the company itself is one of the most family oriented companies operating in the United States.
    There is alot of companies caught in this mess and I hope none of you people ever find that your jobs and your families well being (including your pets) is altered because of a bunch of people who like to attack one and only one company!
    As far as Menufoods paying off the court has said they are not to have any contact with the consumers until they (the court) say it is okay.

  33. E. Hamilton says:

    Let me give some insight and details about vomit and diarrhea and obscure pet food brands for the newbies who are about to leave in disgust.

    Thank you for emailing me, I understand why you are frustrated.

    NO commercial pet food can be trusted at this point and if someone says that the food of a company can be trusted, please make sure that you know that persons name and correct address in case your pet sickens or dies.

    At this point, I certainly would not trust ANYONE who endorsed a brand of commercial pet food because unless they MAKE the food, and are willing to ensure that your vet bills are paid if the pet dies, in writing, well, you could end up with a sick or dead pet and what are you going to do if that happens? And it happens a LOT.

    The forum has good info but I cannot advise anyone to feed a pet ANY commercial food at this time. And I suspect that any pet owner who has dead or sick pets would say the same.

    The pet food companies have another story. And some of the posters on some sites have turned out to be paid shills!

    Shocked me too.

    Nothing like that can ever happen here, and pets vomit, so why worry?
    Just get whatever food your vet tells you is safe and be sure to get THAT in writing too because those vet bills add up!

    The diarrhea is no big deal to a pet owner who can live up to the high standards of say, a professional pet rescuer and if you can’t live up to THOSE standards then you should not have pets.

    The whole thing is such a minefield and so nasty that having a pet is really not worth the trouble these days BUT if you can wade through 5 months of posts and then read another 90 posts from today about what pet food made which cats puke then you MIGHT be worthy to get a pet from a shelter.
    See how simple that was?

    CRAP, I forgot the dog food grading system!!
    Just forget it, newbie, you REALLY don’t want a pet THAT much.

  34. Buster says:

    This household shall never again purchase ANYTHING made by Menu Foods.

  35. Karen Goodhart says:

    Pilot,

    As I have been collecting numerous recalled doll sets this week to be returned to Mattel, I have been e-mailing, snail mailing, phoning, and blogging about toys from China. I wouldn’t say that this recall madness is focused on one company. Several times this week I’ve targeted the FDA, Congress, and the White House.

    However, you’re on a pet page. Don’t expect too much chat about toys and toothpaste. Get a clue!!!!

    Karen Goodhart

  36. Moony says:

    Peace2us, there’s more info about the Innova stuff on the itchmo forum. Dumb question - if you’re boycotting Menu, why are you still feeding your one cat one of their brands? Or is it the dry from some other plant?

    I tried Honest Kitchen Prowl freeze-dried raw for my cat, but it was such a departure from what he was used to he didn’t like it much so I had to go with Felidae Chicken and Rice in order to keep him eating. He likes it so much he doesn’t appreciate changes, even to a different flavor. :D If I were to ever get a kitten, tho, I’d start them out on the Prowl and added meat.

  37. E. Hamilton says:

    You FORGOT the China bashing!!

    How can you drive people away and make them totally sick to even read the thread if you FORGET the racist stuff!??

    And not a single Bush bashing post, VERY effective in driving people away.

    Very disappointing.

    The trolls and shills these days are just not as good as they were in the good ole days.

  38. Boot says:

    A useful reference site for recalls.

    www.recalls.org/vet.html (To view, select year.)

    www.recalls.org

  39. mittens says:

    and what about the people who could ill afford it who were financially drowned in vet bills? it’s as if you lost part of your job- have hours cut from your pay- when an unexpected bill comes in that makes the difference of whether you can pay rent that month or not. menu foods is reponsible for its business pratices and employess- not the consumer.

    if someone is putting a product on the shelves that’s deadly they don’t deserve to be in business. i doubt many people here are going to be class guilt tripped into thinking it’s not ok to bitch about what was basically killing people’s pets because someone at menu foods might lose their job.

    i will never buy anything made by menu foods- they deserve to be bashed into the ground.they have not come clean in the least about what really happened and now they’re playing the victim -”oh the manufacturer was hoodwinked too boo hoo”. they are not the victims- they are the perps and unrepentant at that- dragging out the cross as if we’re viciously waiving the hammer and nails in the air.

    menu foods has some nerve aligning themselves with people who lost their pets as if they give a flying about anything but their bottom line. they’d kill and throw their grandmas into the pot if it would shave a percentage point off food cost.they saw nothing wrong with pet death being the consequence of their cost cutting. they knew the food was poisoned and they shipped it out anyway.

    malice aforethought. ive not a smidgeon of sympathy for menu foods.

  40. menusux says:

    Pilot says:

    August 29th, 2007 at 9:32 pm

    “As far as Menufoods is concerned I am well aquainted with their practices I am sorry they made such a large mistake that yes they should have to pay for but if some of you people had any idea what the company is about maybe you wouldn’t be so harsh.
    “they have pets to that they love and the company itself is one of the most family oriented companies operating in the United States.”

    They are based in CANADA–operating 2 plants–one in KS, the other in NJ. The old Iams plant they bought was sold recently to Mars.

    http://finance.google.com/fina.....lient=news

    8 Falconer Drive
    Mississauga, ON L5N 1B1
    CAN +1-905-8263870 (Phone)

    http://www.usatoday.com/news/n.....ment_N.htm

    USA Today May 26, 2007

    Court: Menu Foods harassed pet owners

    “The pet food company that recalled 60 million cans of contaminated dog and cat food repeatedly made harassing phone calls to pet owners who had lawyers and said they didn’t want to talk, even after a judge ordered the firm to leave them alone, court records show.

    “Lawyers from six firms representing clients who claim their pets were harmed by Menu’s pet food asked a federal judge in New Jersey Wednesday to stop Menu from “bullying” people who had called the company since the recall was announced March 16, according to their court filing.

    “U.S. District Judge Noel Hillman in Camden, N.J., agreed with the plaintiffs, describing the calls as “aggressive,” according to a transcript of the hearing obtained by USA TODAY.

    “Hillman ordered Menu Foods to have no contact with anyone who believes their animal was injured by its product unless a lawyer representing them is involved.

    “At a previous hearing on Friday, May 18, the judge had cautioned Menu and Crawford that they should not contact people who had joined one of the lawsuits against the company. Legally, Menu cannot contact those plaintiffs directly but must go through their lawyers.

    “But in affidavits presented in court Wednesday, pet owners said they received calls that weekend from Crawford representatives who pressed them to answer questions even after being told the owners had hired lawyers. In some cases, the pet owners also received multiple calls from Crawford’s computerized phone banks after telling representatives they were represented by attorneys, according to the affidavits.

    “It appears that the company was engaging in a cynical strategy, designed to settle some of the strongest claims cheaply and induce pet owners to give up information it might be able to use to defend against others,” Blim & Edelson said in a letter Friday that was sent to clients and posted on Internet blogs for pet owners.”

    So pet-loving are they that a US federal judge had to issue a legal order stopping them from harassing the families of those they harmed.

    BTW–Duane-o, are you Pilot?

    http://www.aeroclub.org/board.htm

    Past Presidents-

    1986 Duane H. Ekedahl Regional Airline Association

    (When Mr. Smith Bucklin isn’t wearing his PFI hat…..)

  41. E. Hamilton says:

    “they have pets to that they love and the company itself is one of the most family oriented companies operating in the United States.”

    Well, what says family values like poison by the ton?
    There is nothing I like to share more with my family than watching a half million pets die in agony, unless it is taking a hammer to a litter of newborn puppies!
    Or tying a sack of kittens into a burlap bag and playing” toss the unwanted litter into the river”, goes hand in hand with the “just one litter, so the kids can see the miracle of birth” .
    Good for target practice too, maybe training pit bulls.
    Sounds like a family tradition to me!
    What are you, some pinko commie tree hugger?

    For the TOO DUMB TO LIVE (and yeah, I know you are here, we all know that sad fact), the above is called sarcasm, LOOK it up.

  42. Carol says:

    PILOT——-DO YOU THINK IT WAS ANOTHER COINCIDENCE THAT MENU FOODS DID NOT SEND OUT THE CORRECT CLAIM FORMS TO PET PARENTS UNTIL A FEW DAYS BEFORE THE “NO CONTACT” ORDER??? I HAD BEEN IN CONTACT WITH THEM AND THEY KEPT SAYING BE PATIENT——AND THEY ALSO WERE NOT GIVEN THAT COURT ORDER BECAUSE THEY WERE BEING “NICE” TO AFFECTED PET PARENTS AND THEY DID NOT DISPUTE IT EITHER. DO YOU THINK THEY MADE JUST ONE MISTAKE—-HOW ABOUT WAITING AT LEAST 3 WEEKS TO NOTIFY THE FDA AND THEN TO NOT BE ABLE TO HANDLE THE CALLS THAT CAME IN AND THEN IF ONE WAS ABLE TO GET THROUGH TO THE PHONE LINE, I CAN TELL YOU FIRST HAND HOW RUDELY I WAS TREATED AND THE PERSON DIDN’T EVEN WANT TO KNOW MY NAME—SHE ONLY COULD CONFIRM THAT THE FOOD I WAS FEEDING MY ARF CATS WAS INDEED ON THE RECALL LIST—-I THINK I ALREADY FIGURED THAT ONE OUT. AND THEN WHEN I CALLED TO CONFIRM ALL MY PAPERWORK WAS IN ORDER THEY SAID THEY HAD NO INFO ON ME YET I HAD A CLAIM NUMBER FOR TWO CATS AND WAS IN CONTACT BY PHONE EMAIL AND MAIL. I HAVE NEVER GONE WITH PUBLIC CRITICISM ABOUT ANY COMPANY IN MY 49 YEARS BUT THIS HAS HIT A NERVE. IF YOU WANT TO KNOW WHY—-READ MY POSTS STARTING IN APRIL AND YOU WILL SEE JUST WHY MY CONCERN FOR THIS COMPANY DOES NOT EXIST ANY LONGER. (THE CAPS ARE INTENTIONAL)

  43. 5CatMom says:

    People who work for MENU and who are (rightly) worried about losing their jobs should take their concerns and their criticisms to Mr. Henderson.

    I’m sure Mr. Henderson can explain why the PET FOOD RECALL occurred in the USA.

  44. menusux says:

    5CatMom says:

    August 30th, 2007 at 8:36 am

    “People who work for MENU and who are (rightly) worried about losing their jobs should take their concerns and their criticisms to Mr. Henderson.

    “I’m sure Mr. Henderson can explain why the PET FOOD RECALL occurred in the USA.”

    I’m sure he can tell everyone–employees and customers–why Menu stopped buying wheat gluten from their former supplier of it in KS. The ChemNutra/Zuxhou Anying deal was CHEAPER.

    That decision which affected one and all was either made or approved by Mr. Henderson.

  45. 5CatMom says:

    Here’s a good article about MPG Ingredients (Atchison, Kansas), the largest US producer of wheat gluten. Last year, domestic gluten was $.65/lb compared to Chinese gluten at $.43/lb.

    http://www.boston.com/business.....ap/?page=1

  46. menusux says:

    Menu Foods was formerly a client of MPG:

    http://www.thecityedition.com/.....Recall.pdf

    Page 2

    “In late 2005, Menu Foods switched away from the US-based MGP Ingredients and signed a 10 year contract with Chem Nutra to take advantage of the lower-priced Asian imports.”

    http://www.midwestgrain.com/news/news032107.htm

    MGP INGREDIENTS’ WHEAT GLUTEN NOT LINKED TO MAJOR PET FOOD RECALL March 21, 2007

    “Newkirk acknowledged that MGPI has done business with Menu Foods in the past, noting that the company’s last shipment of wheat gluten to Menu occurred over 18 months ago.”

    http://www.thecityedition.com/.....Recall.pdf

    Page 1

    “Other ChemNutra clients included Del Monte and Purina.”

    So they went on record to say that both Del Monte and Purina were dealing with ChemNutra directly, just as Menu Foods was.

    http://www.lvrj.com/news/7590507.html

    Las Vegas Review-Journal May 19, 2007

    LV importer ‘totally stunned’ by tainted pet food ingredient

    “He is also confident that ChemNutra will survive. Menu Foods is the only customer ChemNutra has lost, leaving 17 others.

    “The businessman believes the U.S. government will pursue more serious charges against others domestically.

    “I don’t want to go into details, and I don’t want to say “who” may be charged with a crime, Miller said.”

    So if this is true, Purina and Del Monte remain among those 17 ChemNutra customers–and BTW–we are still waiting for those “more serious charges” to be pressed.


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