An Itchmo reader sent us an email detailing her experience with Natural Balance when her pets were affected by their pet food recalls.
We hope that Natural Balance will do this for all of the pet owners affected by their recalls. We also hope that other pet food companies will follow this example.
Email from Itchmo reader:
My pets were all affected by the Natural Balance pet food recall in April and had various degrees of kidney failure. I had about $4000 in vet bills which I paid in full. I filed a claim with Natural Balance. I found them very good to work with.
Once the claim got to their insurance company, things changed a bit. Even though all my pets survived, the insurance company was going to pay the “replacement value” of the pets only, which was about 6% of my total bills. Natural Balance called me to explain that they would reimburse me for the balance of the vet bills out of their own pockets. They fulfilled that promise, and I have received a check from Natural Balance and one from the insurance company. It took a few months, however, Natural Balance did the right thing.