Comments on: Pet Owner Reports PetSmart PetsHotel Employee Hit Dogs, Employee Still Has Job

Comments on: Pet Owner Reports PetSmart PetsHotel Employee Hit Dogs, Employee Still Has Job http://www.itchmo.com/pet-owner-reports-petsmart-petshotel-employee-hit-dogs-employee-still-has-job-3783 Essential news for cats, dogs and pet owners. Sun, 12 Feb 2012 09:07:40 +0000 http://wordpress.org/?v=2.2.2 By: Your Questions About Petsmart Jobs | Pet http://www.itchmo.com/pet-owner-reports-petsmart-petshotel-employee-hit-dogs-employee-still-has-job-3783#comment-420813 Your Questions About Petsmart Jobs | Pet Fri, 20 Jan 2012 00:35:15 +0000 http://www.itchmo.com/pet-owner-reports-petsmart-petshotel-employee-hit-dogs-employee-still-has-job-3783#comment-420813 [...] Trainer Pat NolanChapel Hill Dog Trainer Darwin K9 With Leroy Turbo Dog trainer Training IdeasItchmo: News For Dogs & Cats .page-title { -pie-background: linear-gradient(left top, #0F2D4D, #2880C3 ); background: #0F2D4D; [...] […] Trainer Pat NolanChapel Hill Dog Trainer Darwin K9 With Leroy Turbo Dog trainer Training IdeasItchmo: News For Dogs & Cats .page-title { -pie-background: linear-gradient(left top, #0F2D4D, #2880C3 ); background: #0F2D4D; […]

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]]> By: Dee Dee http://www.itchmo.com/pet-owner-reports-petsmart-petshotel-employee-hit-dogs-employee-still-has-job-3783#comment-266330 Dee Dee Wed, 11 Nov 2009 14:58:09 +0000 http://www.itchmo.com/pet-owner-reports-petsmart-petshotel-employee-hit-dogs-employee-still-has-job-3783#comment-266330 Here is the truth about PetsHotels...when the economy collapsed, staffing at the hotels was minimized to the point of there not being enough staff to properly care for the pets. Everyone involved knows this is true, but the bottom line is more important than the care of your pet. There is no time for playing AND cleaning, so something falls by the wayside. Staff is no longer properly trained (not enough time is given for training), and the managers who once were over seeing the staff and the care of your pets are now making reservations and cleaning up waste. No one is watching out for the welfare of the pets and complaints to upper management are never addressed. You are made to feel there is something wrong with you if the work cannot get done. My advice....don't use petsmart until the economy reverses and you SEE for yoursefl that staff levels are rising and the committment to you and your pets health and safety are a priority. Here is the truth about PetsHotels…when the economy collapsed, staffing at the hotels was minimized to the point of there not being enough staff to properly care for the pets. Everyone involved knows this is true, but the bottom line is more important than the care of your pet. There is no time for playing AND cleaning, so something falls by the wayside. Staff is no longer properly trained (not enough time is given for training), and the managers who once were over seeing the staff and the care of your pets are now making reservations and cleaning up waste. No one is watching out for the welfare of the pets and complaints to upper management are never addressed. You are made to feel there is something wrong with you if the work cannot get done. My advice….don’t use petsmart until the economy reverses and you SEE for yoursefl that staff levels are rising and the committment to you and your pets health and safety are a priority.

]]> By: Susan Hurst http://www.itchmo.com/pet-owner-reports-petsmart-petshotel-employee-hit-dogs-employee-still-has-job-3783#comment-265751 Susan Hurst Fri, 06 Nov 2009 19:30:09 +0000 http://www.itchmo.com/pet-owner-reports-petsmart-petshotel-employee-hit-dogs-employee-still-has-job-3783#comment-265751 DENVER, CO. We left out twin calico cats at a Petsmart Hotel in Littleton, Colorado so we could go to Seattle without worrying about our cats being 'home alone' for 3 days. We were really thrilled that we could 'look in' on the cats via our computer while we were away! We did 'due diligance' in scoping out the pet hotel, then visiting and finally making a reservation a few weeks ahead of time in order to be assured of getting the 'prime spot' where the kitty condo would face out to the lobby. We left detailed information regarding their eating schedule; likes and dislikes; as per their 'intake form'. We brought their own food, food bowls, along with a single sheet of paper with easy to read instructions (Large type). Which one ate dry and which one ate canned food; as they both got contaminated food a number of years ago (melamine); and PLEASE DON'T PLAY WITH THEM. They were traumatized when some friends brought their daughter over and SHE chased them all over the house no matter how many times we asked her to stop. Not only did they NOT get the reserved kitty condo with a view; but the facility did not have the video connection so we could see how our cats were doing. We left phone numbers and email address's so if anything were to go wrong we could be reached. When we got back the cats were so distressed that they didn't recognise us and hissed and scratched both of us. We left instructions that they were not to be played with; just feed them ~ THAT'S IT! One of the staff said that we could use the LEATHER ORANGE GLOVE to get them into the cat carriers. She said she had to use it when she tried to play with them. This made sense as the cats were so upset; but when they saw her they really were afraid. She apparently used the glove to try to play with them. ???? I asked if they read the instructions we left and we got a blank look and she said 'what instructions?' They apologized, probably due to the blood dripping from my hand from the deep scratch I sustained getting the cats into their carriers. The corporate office NEVER responded to email or phone messages. Just 3 days at Petsmart Pet Hotel took several weeks for them to get over. The previously loving pets now hissed at EACH OTHER and us. I DO NOT RECOMMEND ANY PETSMART PET HOTEL! DENVER, CO. We left out twin calico cats at a Petsmart Hotel in Littleton, Colorado so we could go to Seattle without worrying about our cats being ‘home alone’ for 3 days. We were really thrilled that we could ‘look in’ on the cats via our computer while we were away!

We did ‘due diligance’ in scoping out the pet hotel, then visiting and finally making a reservation a few weeks ahead of time in order to be assured of getting the ‘prime spot’ where the kitty condo would face out to the lobby. We left detailed information regarding their eating schedule; likes and dislikes; as per their ‘intake form’. We brought their own food, food bowls, along with a single sheet of paper with easy to read instructions (Large type). Which one ate dry and which one ate canned food; as they both got contaminated food a number of years ago (melamine); and PLEASE DON’T PLAY WITH THEM. They were traumatized when some friends brought their daughter over and SHE chased them all over the house no matter how many times we asked her to stop.

Not only did they NOT get the reserved kitty condo with a view; but the facility did not have the video connection so we could see how our cats were doing. We left phone numbers and email address’s so if anything were to go wrong we could be reached.

When we got back the cats were so distressed that they didn’t recognise us and hissed and scratched both of us. We left instructions that they were not to be played with; just feed them ~ THAT’S IT!

One of the staff said that we could use the LEATHER ORANGE GLOVE to get them into the cat carriers. She said she had to use it when she tried to play with them. This made sense as the cats were so upset; but when they saw her they really were afraid. She apparently used the glove to try to play with them. ????

I asked if they read the instructions we left and we got a blank look and she said ‘what instructions?’ They apologized, probably due to the blood dripping from my hand from the deep scratch I sustained getting the cats into their carriers. The corporate office NEVER responded to email or phone messages.

Just 3 days at Petsmart Pet Hotel took several weeks for them to get over. The previously loving pets now hissed at EACH OTHER and us.

I DO NOT RECOMMEND ANY PETSMART PET HOTEL!

]]> By: heartneedsahome http://www.itchmo.com/pet-owner-reports-petsmart-petshotel-employee-hit-dogs-employee-still-has-job-3783#comment-264824 heartneedsahome Sat, 31 Oct 2009 00:46:12 +0000 http://www.itchmo.com/pet-owner-reports-petsmart-petshotel-employee-hit-dogs-employee-still-has-job-3783#comment-264824 OMG....I have plans to take my 3 mini schn. to the doggy day camp in Yorba linda,ca..Now Im not sure. I have taken them there one other time and happen to go be and see them on my lunch breck, and when I got there nobody new where they were. I then panic. needless to say I came alive on the kid that was working the front desk. After a few minutes went by the manager came out and said they were in a room cause they had too many dogs booked. so mine were locked up all day. who knows what goes on behind closed doors. OMG….I have plans to take my 3 mini schn. to the doggy day camp in Yorba linda,ca..Now Im not sure. I have taken them there one other time and happen to go be and see them on my lunch breck, and when I got there nobody new where they were. I then panic. needless to say I came alive on the kid that was working the front desk. After a few minutes went by the manager came out and said they were in a room cause they had too many dogs booked. so mine were locked up all day. who knows what goes on behind closed doors.

]]> By: Stephanie http://www.itchmo.com/pet-owner-reports-petsmart-petshotel-employee-hit-dogs-employee-still-has-job-3783#comment-263467 Stephanie Mon, 19 Oct 2009 02:27:04 +0000 http://www.itchmo.com/pet-owner-reports-petsmart-petshotel-employee-hit-dogs-employee-still-has-job-3783#comment-263467 I've worked in the PetSmart grooming salon in Appleton, and Eau Claire Wisconsin. I love working there and have not yet seen any animal cruelty at the stores I have worked at. I love grooming and I LOVE animals! The only thing that would be kind of scary in the salon is the high valocity dryer we use to dry the animals. But if the dog is to scared I will stop and let them kennel dry. Just because one store had a cruelty incident doesn't mean that ALL PetSmarts are cruel! If I ever saw any cruel behavior in my store I would report it right away and make sure something is done about it! Grooming dogs can get very stressful at times due to dogs arent like humans getting a haircut, they are figity, wiggly, loud, bite, and sometimes will have accidents on your table, and after a dog doing that I am still able to keep my calm composure! SO DON'T KNOCK ALL PETSMARTS! THEY AREN'T ALL BAD! I’ve worked in the PetSmart grooming salon in Appleton, and Eau Claire Wisconsin. I love working there and have not yet seen any animal cruelty at the stores I have worked at. I love grooming and I LOVE animals! The only thing that would be kind of scary in the salon is the high valocity dryer we use to dry the animals. But if the dog is to scared I will stop and let them kennel dry. Just because one store had a cruelty incident doesn’t mean that ALL PetSmarts are cruel! If I ever saw any cruel behavior in my store I would report it right away and make sure something is done about it! Grooming dogs can get very stressful at times due to dogs arent like humans getting a haircut, they are figity, wiggly, loud, bite, and sometimes will have accidents on your table, and after a dog doing that I am still able to keep my calm composure! SO DON’T KNOCK ALL PETSMARTS! THEY AREN’T ALL BAD!

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