Menu Foods And Procter & Gamble Still Recovering From Pet Food Recalls

Iams Menu Foods Income Fund recently reported a second-quarter net loss as sales dropped 44 percent after customers canceled orders. The company is still feeling the aftermath from their massive pet food recalls.

Since their recalls in March, customers accounting for at least 16 percent of revenue stopped orders with Menu Foods.

Menu Foods also announced that it will be selling a production facility in South Dakota to Mars, Inc, one of their major customers. Mars no longer wants Menu to produce its Royal Canin and Nutro brands of pet food. The sale of the facility will go for $26.3 million. The company said that the proceeds will go to pay debt.

The company has also resumed shipments of “cuts and gravy” style pet food to most private label clients, including its two largest customers, who had suspended orders in the wake of the recalls. Menu Foods said that customers are starting to produce more pet food supplies again.

“This is a firm indication that our customers are refilling their pipelines, and while we do not expect sales to continue at this level, the rebuilding of inventory by our customers is the next logical step in reestablishing our business,” Menu Foods said in a press release.

Another pet food company affected by the recalls, Procter & Gamble, posted a slightly better-than-expected quarterly sales growth last Friday, but two of their high-end product lines are still weak after recent safety issues.

The company’s snacks, coffee and pet care segment reported the lowest growth of any division of the company. Sales are just up 2 percent to $1.1 billion as pet food sales continue to fall.

Procter & Gamble says that their pet food business is still in recovery mode after the pet food recalls which included Iams and Eukanuba wet pet food products.

The company says that they are focusing their efforts on marketing to pet consumers to try new cat and dog food products from their brands such as Iams Healthy Naturals dry dog food.

In related recall news, a spokesperson for Procter & Gamble recently said that the company is individually addressing customer concerns from the pet food recalls.

Source: Reuters, Wall Street Journal, Bloomberg

(Thanks menusux)

20 Responses to “Menu Foods And Procter & Gamble Still Recovering From Pet Food Recalls”

  1. Carol says:

    MenuFoods is getting what they deserve I believe. As they say–actions speak louder than words—I have been trying to findout how many people were actually helped out by MenuFoods but am unable to find many–after reading the Natural Balance article and how they paid out to 200 pet parents–I could scream at myself for being so naive that MF would do what they said on the phone to my local NBC reporter on March 18th or to me by a VP at MF that actually called me back after leaving a very heartful message one night. I had never wanted more than my vet bills paid (which is what they said) for my 2 sick cats as I was over my head with treating my 2 yr old golden for cancer at the same time. I have yet to contact a lawyer as I don’t know if that’s the right route for me as I don’t want the vet bills reimbursement to go to the lawyer—(over 2400.00). I also feel victimized again when the “no contact” order came out the same week the claim forms for MenuFoods were available on-line. It seems that having a lawyer may be forced on me. The selling of the plant in SD to Mars does show that there have been consequences to MF for the pet food tradegy. Yaa-hoo. MenuFoods got rich by marketing to us, the people that love and care for our pets yet when they needed to step up to the plate, they turned up their noses. To send the Pet Food Institute to the first Senate hearing was such an insult to those affected. They just don’t seem to “get it”.

  2. catmom5 says:

    Hope the pf trolls are reading this . . .
    So P&G is putting their resources toward marketing? Maybe they should be putting their resources toward developing a healthy pet food that is full of wholesome, safe, well-tested ingredients instead of the rendered “pretend frankenfood” they claim is healthy and safe. The days are long gone when they can print “healthy” and “natural” on the bags and cans and have us believe them. We read labels and we understand what those words mean now.
    We need a whole lot more from them ~ and they have no one to blame but themselves for this. If they hadn’t been so cheap and so greedy in the first place, this might never have happened. Then again, maybe the end result will be TRUE healthy food for our pets, but not from one of the “biggies” who have let us down time and time again.
    Honestly, I don’t trust any of them right now!!!

  3. E. Hamilton says:

    Every dime that P&G puts into marketing instead of doing the right thing means we need to step up boycott efforts, step up efforts to educate kids so they will not fall for the lying ads and keep doing it until P&G becomes a swear word in more households!

    And oh yeah, Proctor the PFI and Gamble the lying FDA while you are at it.

  4. E. Hamilton says:

    The Alice Army assignment for today is to get a dime and tape it to the edge of your monitor, look at it every day and think about what that dime really is, what it can do.

    If you give that dime to a pet food company that is a member of the PFI then you are PAYING that company to lie to you, insult you and insult ME and cover up the truth.

    If you have to pay for private testing to get the truth, and that IS where we are, do you really want to give that dime to someone who will sell poison labeled as premium pet food and then insult you?

    Dimes are power, you worked hard to get it and you simply cannot afford to pay for shoddy goods with it.
    How much power can you afford to give away?

  5. Denise says:

    I don’t care what Menu Foods and it’s customers are doing to produce and restock their inventories…Me, my family and everyone I know and come in contact with will never, ever buy another can of rendered garbage filled with by-products, chemicals and toxins.


  6. Jenny Bark says:

    Iams are you still putting lots of chromium tripicolinate with your by-products in your “healty naturals”?

  7. E. Hamilton says:

    That reminds me, I have a couple of bottles of an Iams product that needs to be tested.
    Thanks for reminding me!
    Savory sauce, looks like vomit in a bottle and I wonder what ExperTox will have to say about what is REALLY in it.

    Who knew that lab tests could be such riveting reading material?

  8. nora says:

    The new marketing I have seen on the (new) TV screens that are actually hanging from the ceilings in the Grocery Stores now playing the ridiculous promos about the “New and Improved All Natural’s” from Iams, Purina and other poison and puke pet food companies. All you have to do is read the ingredients and know that the commercials are all lies and even the ingredient list does not tell the real truth when it comes to the actual toxic crap that is still in the garbage that they are selling as ‘All Natural and Wholesome”. Petsmart and Petco are bombarding my mailbox with special offers for bags of Iams, Eukauba, Purina and Science Diet and Natural Balance of which none of those brands will I ever purchase again. (I used to be a regular and good customer of theirs)They have lost my trust forever and Home cooking is now the only way. My 4 dogs thank me every day with shining eyes and smiling faces, jumping with health and vigor and shining coats that are beyond compare!

  9. E. Hamilton says:

    The pet food companies BOUGHT a way to keep people from finding out the truth.
    This is just one example.
    While pets were dying because the list of symptoms was not on the news, while poison was STILL on the store shelves killing, while the suffering was going on and on, they bought ads and a way to cover their butt.
    And left the sick and the dead and _US_ swinging in the breeze.
    And they did it with YOUR money.
    Money YOU paid for a poison labeled as premium pet food.

    They owe every dime back.With interest.

  10. Phoebe says:

    Well, golly, and here I’d just been told that boycotting doesn’t work. Pffttt. Of course, it does.

    I’ve lost track of how many people I’ve turned away from Iams, Purina, Science Diet, and other trash. They have dogs and cats ranging in age from two months to 15 years. I handed out samples of dry food we feed our pets and they tried it on their own dogs and cats. They couldn’t devour it fast enough! Even the animals who were said to be “too picky” to ever switch. And their people were thrilled to discover that good food costs about the same amount as the trash they previously purchased. Every last one has now gone to Evangers, Canidae, Felidae, Merrick, and/or home cooking. Their dogs’ and cats’ gastro upset and allergies have disappeared or greatly diminished, too, and those folks are out convincing others to switch foods.

    Boycotting works. So does educating others, especially if you’ve got the opportunity to share a cup or two of the foods that will help keep the animals safe. Seeing the enthusiasm with which it’s eaten convinces people to give it a try, it really does.

  11. Katie says:

    I don’t feel sorry for any of them, they brought it on themselves by being greedy. They can change the product name, put it in a fancy bag : but it will still be made with fillers, decaying product and questionable product. Never in my house again. Why would I want to chance my dog’s life again??

    My constant phone calls to P&G re: senior dog food were never answered and they never showed any care or concern. So I don’t care about them. I hope they pay with diminished sales for a long time. I’m sure they will be selling the product line at some point if there is a low return on investment. Animal feed to them is only about profit and margin.

    Mars, seems to think putting their name on the plant and production line will make us all think great! contamination gone, better food production, accountability, etc. I don’t know who they are kidding??? they bare responsibility for the Menu Food fiasco just like all the rest of the PFI. They can have a fancy bldg., claim to be employing lots of people, have fancy bags and cans; however like P&G it’s only about profit and margin, get that product out there and rake in those bucks.

    What they need to do is become responsible, honest, and make it right with the pet parents who had animals who were sick or died.

    My boycot has been on since the end of March, and every chance I get, I continue to educate others. I feel no sympathy for any of them. They had their chance - they failed.


  12. Ann says:

    Today is the six month anniversary of the death of my first cat, and six
    months from now I will probably not have my remaining two, who are
    ill and dying. I am truly sorry that every pet food manufacturer who
    has used meat unfit for any consumption, added toxic and deadly chemical
    cocktails to up the protein content, foul and moldy grains that should not be in anyone’s food, and hidden the ingredients from every
    consumer behind phony advertising and obscure labeling is still in business.
    I am angry that mandatory testing and quality control by our government
    has not been put into place, along with severe criminal and civil penalties
    for producing and marketing deadly food to pets and people.
    You can change the labels and the packaging all you want, advertise the
    garbage as new and reformulated, but I don’t believe you can any longer
    fool the consumers as you so successfully did before March 16, 2007.
    I truly hope the pet food industry realizes that for most of us, no one is going to buy your garbage-for-profit food. It would seem that you think
    you can resume business as usual without making any changes except
    put “new” on the packages of unimproved product and bombarding the consumer with barages of ads. I don’t believe the consumers are going
    to follow your spin-doctors any more, and your money would be better
    spent cooperating with government regulation, and doing the honest
    research and development to make a decent product, which apparently
    the manufacturers have never done. Scraps from rendering plants and
    the slaughterhouse floor does not make decent food, no matter how many chemicals you add.

  13. E. Hamilton says:

    Don is going after the FDA to MAKE them do their job!

    Go Don GO!

    Gee, ya think it is gonna look REALLY bad that the FDA went sneaking around the labs to get the samples the very day they decided to stand down?

  14. Pukanuba says:

    “as pet food sales continue to fall.”

    And they think we have no power. Those “hysterical, off the charts pet owners”. Guess we proved them wrong.

    This is heavenly music to my ears……

  15. Judy says:

    I hope they never recover their sales.

  16. Ruth says:

    “In related recall news, a spokesperson for Procter & Gamble recently said that the company is individually addressing customer concerns from the pet food recalls.”

    So how exactly are they addressing concerns? Haven’t heard my phone ring. They just brushed me off.

    How about the dry dog food issue. How have they addressed the issue that it may have affected dogs by making them sick or died.

    Oh, yeah, I forgot, its safe to eat. Tell that to my dead dog. Do you think it brought any comfort to her as she was dying to know it wasn’t the food. It doesn’t bring any comfort to me. IMO.

    IAM’s natural and healthy new packaging dog food is a joke. Why now, what about the other dry food? Wasn’t that healthy to eat? It’s just all PR…….B…S…

    Don’t know how people who work for these pf companies sleep at night. How they can believe the BS on how safe their pet food is. This also includes the Vets who are still selling this garbage.

    I’d like a troll’s answer. Honestly….

    Just yesterday, I got a $2.00 off coupon to be redemned at the Vets office for more garbage from Hill’s considering I don’t buy it. What a joke….just wasting money on mail costs, instead of making a product that is safe for pets or helping pet owners.

    Do pf companies think that they can buy us off with a $ 2.00 off coupon?
    My pet is dead. Why do I want your coupon?

  17. Alex Thomas says:

    Menu Foods has not suffered enough. Maybe they should think “karma”, oh if we do the right thing and take care of the people whose animals we killed or maimed, maybe our reputation would began to recover. But don’t think this is going to happen. The only thing they can think about is their losses. No mention of all the pet losses they caused.
    P&G, too bad they are still making money (boo hoo its not as much as they wanted). Apparently, not enough people are boycotting Iam and Eukanuba. Folks don’t fall for their pretty marketing and pretty bags. Has P&G made good on claims from pet parents? Does anyone know? I noticed they have spared no expense on marketing. I hope their next quarter’s profits show a loss.

  18. catmom5 says:

    Maybe we should help P&G ~ check out their brands and don’t buy them. Can’t imagine that all of their other products are pure, wholesome, and humane. Just a thought . . .

  19. Dave says:

    I encourage the big pet food companies to continue to put lovely pictures of chicken, beef salmon and all those fabulous images of fresh veggies on their packaging. Please continue to call your stuff Holistic , Natural or Organic. Some people will fall into their evil trap of thinking this bag of pet food (sorry, it is not food) is healthy. But for most people, the game is over, done, complete, finished. And the more they do this kind of false advertising, the more it shows just how silly they are.

  20. Suzi says:

    I found this related article:

    The second paragraph is interesting:

    “According to reports, the company (Menu Foods) will sell a production facility in the United States and other assets to Mars Inc., after that company decided it no longer wanted Menu to produce its Royal Canin and Nutro brands of pet food.”

    My cat died from a prescription Royal Canin food. I could never find out if they were one of MenuFood’s customers, but evidently they were. So they are losing Mars, Inc. Good for Mars for dumping Menu Foods.

    My vet filed a claim on my behalf for my cat and Royal Canin sent me a check for the full cost of the vet bills.

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