Raising Certification Questions About Gluten Supplier

UPDATE 4/5: Received an email response from the CEO of ChemNutra: “Sally Miller was not involved in any way with Xuzhou Anying’s ISO certification. Sally has no affiliation whatsoever with that company.”

Xuzhou (supplier of tainted wheat gluten) trumpets their “certificates of ISO9001:2000 international quality management system.” Getting ISO certification requires that the company go through an independent audit to ensure that they are following correct quality assurance processes. Although not a guarantee of quality (no doubt now), there’s a reason why companies trumpet their ISO certification — it implies a higher quality standard.

We also read that the president of ChemNutra, Sally Miller, has been “certified in China as an ISO 9000 Chief Auditor.”

We would like to know if Ms. Miller had anything to do with the certification of her supplier. And whether she verified their quality standards, using her expertise, before purchasing their products. Considering that China is the top country for ISO certification, it could just be a coincidence, but at the least, Ms. Miller should have been a far more knowledgeable expert on the proper testing of products. We have posed the questions to ChemNutra. We eagerly await a response.

After watching the CNN video, their facilities looked nothing like the ISO9000 facilities we have seen in the states.

Here’s more on the ISO certification and what it requires.

11 Responses to “Raising Certification Questions About Gluten Supplier”

  1. Steve says:

    And background on Sally Miller. Her qualifications?

    That should be interesting.

  2. Steve says:

    Massive Credentials.

    Sally Qing Miller, President

    Sally has over 12 years of experience in China as QA Manager and Purchasing Manager, working for various multinational companies. She was responsible for purchasing large quantities of nutritional and food ingredients in China for export worldwide.

    Sally earned an MBA as well as an Engineering degree in Food Engineering. She has been a member of the Institute for Supply Management in the US. She has also been certified in China as an ISO 9000 Chief Auditor.

    http://www.chemnutra.com/pricipals.htm

  3. Steve says:

    Real Confidence Builder

    Chemnutra imports high-quality nutritional and pharmaceutical chemicals from china to the us. We purchase our inventory from over 200 quality-assured manufacturers in china, with whom we have strong relationships over the past twelve years.

    Company Name: Chemnutra Llc(China Office)
    Country/Territory: China (Mainland)
    Address: Hangzhou, hz, Zhejiang, China (Mainland)
    Products/Services We Offer: Amino acids, vitamins preservatives, antioxidants sweeteners, acidulants proteins minerals thickeners, emulsifiers
    Business Type: Trading Company
    Industry Focus: Food Additives ,
    Geographic Markets: South America
    No. of Employees: 11 - 50 People
    Annual Sales Range (USD): US$50 Million - US$100 Million
    Year Established: 0

  4. Steve says:

    Sally earned an MBA as well as an Engineering degree in Food Engineering.
    WHERE?

    She has been a member of the Institute for Supply Management in the US.
    HAS BEEN?

    She has also been certified in China as an ISO 9000 Chief Auditor.
    OH REALLY? BY WHOM?

    So this one woman is making ingredient buys and decisions regarding the entire U.S. Pet Food Supply?

  5. elizabeth says:

    Just so you know, today’s Wall Street Journal print version had a lengthy article about a bi-partisan effort in Congress to back pending new free trade agreements with Asia and South America. Title of article: “Pelosi Places Big Bet on Trade”. Perfect timing, huh?

  6. Ronda says:

    I am glad to see that all the great people at and visiting Itchmo, howl911 and petconnection.com are not letting this go away. Great questioning. I too had the same questions today and though I realize warehouses are not necesarily the most tidy environments, what was seen on the video clip was a bit frightening to say the least. With that being the apparent status quo of how products are ‘warehoused’ and not only food products, but pharmaceuticals and non-food products - which also often offered for export by the same company and probably ‘warehoused’ in the same location - I can see it now all being blamed on accidental cross contamination. So sorry, they’ll all say, it was an accident. All in pursuit of a $ (or an RMB or Euro or …) I didn’t notice that any of those sacks which were visible in the film clip had any labeling on them (though I could be wrong here).

  7. catspajamas says:

    http://en.wikipedia.org/wiki/ISO_9000
    ‘ISO does not itself certify organizations. Many countries have formed accreditation bodies to authorize certification bodies, which audit organizations applying for ISO 9001 compliance certification.”…….Sounds like a loop de loop there!

    “In contrast to the Capability Maturity Model there are no grades of competence within ISO 9001.”………that’s reassuring!

    “The various accreditation bodies have mutual agreements with each other to ensure that certificates issued by one of the Accredited Certification Bodies (CB) are accepted world-wide.”……….I’ll bet they do

  8. Forest says:

    The info is really buried! With some digging I found:

    http://www.zoominfo.com/people.....35233.aspx

    . ChemNutra - Quality Ingredients for Food, Feed & Pharma
    www.chemnutra.com/pricipals.htm - [Cached]
    Published on: 10/6/2005 Last Visited: 10/3/2006

    Sally Qing Miller, President

    Sally has over 12 years of experience in China as QA Manager and Purchasing Manager, working for various multinational companies who imported and exported chemicals worldwide. As purchasing manager, she was responsible for purchasing and exporting over $100 million of feed, food and pharma ingredients worldwide.

    Sally earned an MBA from City University in Seattle, as well as Engineering degree in Food Chemical Engineering at Hanzhou Institute of Commerce in Hanzhou, China. She is a member of the Institute for Supply Management in the US, and the China Food Ingredients Association in China. She is certified as an ISO 9000 Chief Auditor.

  9. Forest says:

    Sally Qing is also a
    Member of
    Institute for Supply Management
    P.O.Box 22160
    Tempe, AZ 85285-2160
    USA
    Website: www.ism.ws
    Phone: (480) 752-6276
    Fax: (480) 752-7890
    Revenue: $18.2 Million
    Employees: 75
    Founded in 1915, the Institute for Supply ManagementÔ (ISM) is the largest supply management association in the world as well as one of the most respected. ISM’s mission is to lead the supply management profession through its standards of excellence, research, promotional activities, and.

    She is a board member of the
    Institute for Supply Management

    Qing’s Education:
    MBA1
    City University

  10. Anonymous says:

    One other note.

    the Miller’s edited their company website, because I checked the zoominfo cache and it is different from the chemnutra.com/principals current website:

    check it out:
    this was copied from the cache:
    “This web page was cached by Zoom Information Inc. on 10/3/2006.
    To view the latest version of this page, click here.

    Click here to close this window

    Stephen S. Miller, CEO

    Steve has over 20 years experience in business management, entrepreneurship, finance, marketing, and law. His experience includes President and COO of a $200 million receivables finance company. He has also served as Vice President at both Smith Barney and EF Hutton, as well as Investment Officer at Citibank. While an investment banker and banker, Steve arranged and closed over $600 million of investments and financings.

    Steve earned a Law degree as well as an MBA degree at Columbia University, and bachelors degree from Brigham Young University. Steve is a lawyer and licensed member of the New York Bar. He also served as Adjunct Associate Professor of Finance, at New York University.

    Sally Qing Miller, President

    Sally has over 12 years of experience in China as QA Manager and Purchasing Manager, working for various multinational companies who imported and exported chemicals worldwide. As purchasing manager, she was responsible for purchasing and exporting over $100 million of feed, food and pharma ingredients worldwide.

    Sally earned an MBA from City University in Seattle, as well as Engineering degree in Food Chemical Engineering at Hanzhou Institute of Commerce in Hanzhou, China. She is a member of the Institute for Supply Management in the US, and the China Food Ingredients Association in China. She is certified as an ISO 9000 Chief Auditor.
    http://cache.zoominfo.com/Cach.....ame=Miller

    and here’s their current website:
    Stephen S. Miller, CEO

    Steve has over 20 years experience in business management, entrepreneurship, finance, marketing, and law. He has also served as Vice President at both Smith Barney and EF Hutton, as well as Investment Officer at Citibank.

    Steve earned a Law degree as well as an MBA degree at Columbia University, and bachelors degree from Brigham Young University. Steve is a lawyer and licensed member of the New York Bar. He also served as Adjunct Associate Professor of Finance at New York University.

    Sally Miller, President

    Sally has over 12 years of experience in China as QA Manager and Purchasing Manager, working for various multinational companies. She was responsible for purchasing large quantities of nutritional and food ingredients in China for export worldwide.

    Sally earned an MBA as well as an Engineering degree in Food Engineering. She has been a member of the Institute for Supply Management in the US. She has also been certified in China as an ISO 9000 Chief Auditor.

  11. Forest says:

    One other note.

    the Miller’s edited their company website, because I checked the zoominfo cache and it is different from the chemnutra.com/principals current website:

    check it out:
    this was copied from the cache:
    “This web page was cached by Zoom Information Inc. on 10/3/2006.
    To view the latest version of this page, click here.

    Click here to close this window

    Stephen S. Miller, CEO

    Steve has over 20 years experience in business management, entrepreneurship, finance, marketing, and law. His experience includes President and COO of a $200 million receivables finance company. He has also served as Vice President at both Smith Barney and EF Hutton, as well as Investment Officer at Citibank. While an investment banker and banker, Steve arranged and closed over $600 million of investments and financings.

    Steve earned a Law degree as well as an MBA degree at Columbia University, and bachelors degree from Brigham Young University. Steve is a lawyer and licensed member of the New York Bar. He also served as Adjunct Associate Professor of Finance, at New York University.

    Sally Qing Miller, President

    Sally has over 12 years of experience in China as QA Manager and Purchasing Manager, working for various multinational companies who imported and exported chemicals worldwide. As purchasing manager, she was responsible for purchasing and exporting over $100 million of feed, food and pharma ingredients worldwide.

    Sally earned an MBA from City University in Seattle, as well as Engineering degree in Food Chemical Engineering at Hanzhou Institute of Commerce in Hanzhou, China. She is a member of the Institute for Supply Management in the US, and the China Food Ingredients Association in China. She is certified as an ISO 9000 Chief Auditor.
    http://cache.zoominfo.com/Cach.....ame=Miller

    and here’s their current website:
    Stephen S. Miller, CEO

    Steve has over 20 years experience in business management, entrepreneurship, finance, marketing, and law. He has also served as Vice President at both Smith Barney and EF Hutton, as well as Investment Officer at Citibank.

    Steve earned a Law degree as well as an MBA degree at Columbia University, and bachelors degree from Brigham Young University. Steve is a lawyer and licensed member of the New York Bar. He also served as Adjunct Associate Professor of Finance at New York University.

    Sally Miller, President

    Sally has over 12 years of experience in China as QA Manager and Purchasing Manager, working for various multinational companies. She was responsible for purchasing large quantities of nutritional and food ingredients in China for export worldwide.

    Sally earned an MBA as well as an Engineering degree in Food Engineering. She has been a member of the Institute for Supply Management in the US. She has also been certified in China as an ISO 9000 Chief Auditor.


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