Every industry has protocols on what to do whenever there is a recall.
Richard Sellers, vice president for feed regulation and nutrition of AFIA in Arlington, Virginia, wrote an article about what pet food companies should think about when handling a recall.
Some of Seller’s points included:
There is no legal obligation to immediately notify FDA of recalls. It is better to contact the state feed control official and discuss the situation before contacting FDA or other agencies.Sellers added that contacting a federal/state agency will consume lots of time with visits and collecting samples and information. State and federal agencies are entitled to little information and documentation, and companies can decide how much data they want to provide to agencies.
Protect the company: Sellers stated that protecting a company and its reputation can be just as important as removing potentially harmful products and alerting state and federal agencies.He added that recalls are inevitable as long as the possibility of human errors exists. The most important part of the recall process is creating procedures for handling recalls before the recall occurs. These procedures include how to handle complaints from customers, how do deal with the press, and how to respond with federal and state agencies if and when they are notified.
In other pet food/FDA related news, in a reply brief filed in Federal District Count on November 8, 2007, the FDA claims the Food, Drug and Cosmetics Act creates no public duty for the FDA to investigate or protect the public from poisoned pet food.
Here is a copy of the FDA’s filing.
Source: Pet Food Industry